Nicole Miller - Data Analyst, Lifepoint Health

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Work Background

Lifepoint Health®Operations Analyst

Oct. 2023United States · Hybrid

Integrated Oncology NetworkJr Business Analyst

Aug. 2021 - May. 2024Nashville, Tennessee, United States• Optimized operational efficiency through innovative thinking, process improvement, and system enhancements improving overall efficiency that resulted in a 30% increase in customer satisfaction. • Collaborated with stakeholder groups across organization to verify business and technology alignment, helping make better informed business decisions and reducing turnaround time by 50%. • Supported development of operations strategies by setting priorities and executing operational plans thus securing $500,000 in past-due accounts

AscensionLead Patient Access Specialist

Dec. 2018 - Oct. 2021Murfreesboro, Tennessee, United States · On-site• Referred appropriate cases to financial counseling for follow-up and consultation. • Helped improve institutional policies based on collected, analyzed, and reported encounter data to prepare forecasts and identify trends to predict staffing needs. • Registered, scheduled, and checked in patients with accurate use of electronic record system.

Clover HealthMedicare Compliance Rep

Aug. 2019 - Jul. 2021Nashville, Tennessee, United States · Remote• Determined client needs by observing consumers, collecting surveys, and analyzing patient feedback increasing patient satisfaction by 20% • Championed data-driven business decision-making based on in-depth analysis and manipulation of large data sets. • Trained staff in job roles, business policies and industry best practices.

Healthquest llcClinical Medical Assistant Supervisor

Oct. 2012 - Mar. 2019Memphis, Tennessee, United States• Achieved program goals by effectively motivating and supervising 18 medical assistants, 15 externs, and 10 clerical staff. Meeting coverage demands by establishing work schedules and assigning specific jobs. • Accomplished financial targets through sound administration of fiscal operations. Implementing point of service collections polices and increase monthly revenue by 20K. • Coordinated effective interdepartmental collaboration through open communication between medical staff.

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