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Work Background
WiseCustomer Support Specialist
Mar. 2023 - Jun. 2023Responsibilities:
-Provided exceptional customer support and assistance to Wise customers, ensuring a positive and satisfactory experience.
-Responded to customer inquiries, resolving issues, and providing guidance on various financial products and services offered by Wise.
-Assisted customers with account setup, verification, and transaction-related queries, ensuring compliance with regulatory requirements and internal policies.
-Maintained accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.
ZSMM, BudapestMarketing Manager
Dec. 2022 - Mar. 2023Responsibilities:
-Researched potential clients and developed sales presentations in order to identify and pursue new business opportunities.
-Assist the management team with understanding the target market and developing outreach plans.
-Negotiates contracts and closes deals with new overboard clients.
-Developed a comprehensive understanding of influencer marketing.
-Developed ideas for the agency's structure and processes to contribute to its overall success.
Grow&GlowSocial Media Marketing Specialist
Aug. 2022 - Nov. 2022
PaddyPowerBetfairSafer gambling agent
Mar. 2021 - Sep. 2022MaltaResponsibilities:
-Transferred from customer support to the safer gambling team, where I ensured customers' well-being and responsible gambling.
-Developed personal connections with customers and held calm, fun conversations that allowed them to open up.
-Demonstrated strong communication skills and the ability to read a room, resulting in success in this position.
-Received positive feedback from management for handling a high level of responsibility.
Gundel RestaurantWaiter
Sep. 2016 - Sep. 2019Budapest, HungaryResponsibilities:
-Ensured customer satisfaction by assessing food and beverage needs at the table in a timely manner.
-Maintain clean and stocked server areas while working tables to increase efficiency.
-Excellent customer service and enthusiasm were displayed, resulting in referrals and walk-in business increasing.
-Ensured complete customer satisfaction and workforce effectiveness by resolving complaints from guests and employees.
-My experience at this top-rated restaurant prepared me for a future in management, leadership, and sales.
-Dedicated to detail and treated guests with the highest standard while maintaining a passion for my work.
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