AivoManager, Customer Success
Mar. 2021Responsibilities:
-Designing and executing success plans to ensure customer success with acquired solutions, as to business goals, technical environment, and industry cases
-Propose to clients use transactional cases in different industries that impact the business in terms of operative expenditures (OPEX) reduction, revenue-generation, and customer satisfaction (CSAT)
-Finding growth opportunities on assigned accounts, by using strategies such as the opening of new channels, implementing integrations via API REST, and others
-Analyze customer health to identify risks, potential churns and manage conflicts Key achievements:
-Monthly Recurring Revenue (MRR) in Latin America rose by 7% in 2021 -The churn rate in Latin America was less than 3% for assigned accounts
-I led the implementation of a virtual assistant to decompress 50% of the appointment schedule in a health entity, through a highly complex project coordinating with a strategic partner, a technical team, and the client.