Sprint E|SolutionsService Delivery Manager
Nov. 1999 - Mar. 2003IT Management: Managed professional consulting services and technical resources to deliver solid IT business solutions, including technology assessments, process reengineering, application development, infrastructure migration/consolidation, project management, change management, outsourcing/managed hosting, and general consulting services. • Project Scope: Managed projects involving middleware app development, infrastructure, security, messaging, and managed hosting services. • Service Delivery: Established practices and methodologies for service delivery from pre-sales through project delivery. • Account Management: Handled pre/post-sales account management through project management methodologies, business mapping, upselling professional services, and managing technical subject matter experts. • Vendor Management: Managed outsourcing vendor relationships with internal and external partners.
Accomplishments: • Successfully transitioned remaining clients to a new firm as one of the last 6 managers out of 140 nationwide after the consulting group was sold. • Consistently met/exceeded operational and quota objectives up to $6MM annually – President’s Club. • Managed 14 concurrent projects with 45 resources, including PMs, consultants, contractors, and client resources.
Skills and Projects: • Infrastructure Design/Installation, Infrastructure Conversion/Migrations, Cisco (routers/firewalls/IPT) • Middleware Application Development, Messaging, Portal/Content Management, Inventory/Asset Management • Security Intrusion Detection/Assessment, Managed Hosting Services, Network Convergence, Outsourcing • Vendor Management, RFI/P and SOW’s, Operations/Helpdesk, Pre & Post Sales Support, Change Management