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Work Background
CloudboxTechnical Team Lead / Senior Systems Engineer
Dec. 2021South AfricaAs a Technical Team Lead/Senior Systems Engineer, I am responsible for the ongoing evaluation, monitoring and mentoring of my team and systems. As a Senior Systems Engineer, I deal with onboarding new clients, from the project phase to the cutover phase. I deal with the migration of tenants, data and infrastructure and ensure all security postures are in place. I am a 3rd line escalation resource for the team. A few of the key Technical Team Lead areas I focus on are below: Monthly Individual Meetings:
o KPI reporting o Focus areas and action points for the coming month
o Issues/suggestions discussion for the individual, the team, and the business
o Product ownership review o Training plan review and update Team Member Onboarding:
o Ensuring equipment is procured, set up and delivered on time. o Working with sales for stock, quoting and ordering, and management for purchase approvals
o Ensuring licensing is procured and accounts are set up on time
o Day 1 welcome meetings are scheduled
o Day 1 training and shadowing
o Day to day platform training
o Situation based training and testing Mentorship:
o Enabling swift and effective communication within the business is a key part of the TLL role. Ensure the usage of the vast experience and skillsets throughout the business is used effectively as and when needed, bringing in the right people, at the right time. Performance Management:
o Hours entered into the system are crucial not only for customer billing but also for cost reporting and analysis.
o The accuracy of all fields is crucial for customer reporting, and for internal trend reporting and analysis. o Task and ticket management is completed for customer access, workflow management, and escalation management Career development:
o Discuss and formulate a career development path with each team member.
CloudboxTechnical Project Lead
Oct. 2021 - Dec. 2021Dubai, United Arab EmiratesOnsite Technical Project Lead for a large company’s office move - oversight, infrastructure setup, and DR testing. o Evaluate equipment
o Assess communication requirements
o Site visits and inspections
o Handle vendors, equipment procurement and delivery
o Setup network - verify cabling, equipment, patch management and test network capabilities
o Incorporate new software services for access control for remote and onsite NFC access
CloudboxSystems Engineer
Oct. 2020 - Dec. 2021South AfricaAs a Systems Engineer at CloudBox, I carry out remote diagnostic tests, checks and support when incidents are logged by customers. I escalate calls to Senior Engineers or management as or when appropriate. I liaise with internal departments, vendors, and suppliers where required. I take ownership of customers’ requests and be proactive when dealing with customers’ issues. I ensure all requests meet or exceed the contractual Service Level Agreements and maintain high customer-care levels at all times. I deal with onboarding new clients, from project phase to cutover phase. I deal with migration of tenants, data and infrastructure and ensure all security postures are in place.
Cyber Eye SolutionsCo-Founder
Aug. 2018 - Jan. 2020Cape Town Area, South AfricaWe branched off into the Cyber Security industry, having taken up the lack of service delivery that we are experiencing in the country in this industry. We aim to compete with current industry leaders and set standards above the rest.
SwanWright SolutionsCo-Founder
Mar. 2018 - Feb. 2020Cape Town Area, South AfricaWe are a small grouped IT company that aims to tackle small industry businesses and local households to make it affordable to buy and or repair IT equipment. We offer assessments and free advice.
SA NavyInformation Technology Administrator
Jan. 2013 - Mar. 2020Cape Town Area, South AfricaAs the Head of IT operations, I form part of the IT Support team which I manage, to which my team reports to. I provide IT support services to the internal client base, ensuring that work is successfully prioritized and completed in accordance with business expectations. My duties include hardware and software support, virtual desktop infrastructure support and Windows server admin, system backups and data recovery. As the Head of IT support, I am required to follow defined processes in terms of call logging and ticketing and I ensure that tasks are completed and resolved within agreed service levels.
SA NavyEngineering Apprentice
Jan. 2011 - Dec. 2013SAS SimonstownI worked onboard one of the Naval Vessels as an apprentice engineer, where i did maintenance on the engines, dealt with the disembarking and embarking of fuel, and worked as a deckhand.
SA NavyMSD Trainee
Jan. 2010 - Jan. 2011South AfricaInitial training phase required for the promotion within the Military, which included Fire fighting, First aid, Fitness and survival.
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