Technical Team Lead / Senior Systems Engineer@Cloudbox
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I am an experienced Information Technology Cloud Senior Systems Engineer with a demonstrated history of working in the information technology and services industry.
As a Technical Team Lead/Senior Systems Engineer at Cloudbox, I ensure escalation, mentorship and performance management is in place, reviewed and upheld. I liaise with internal departments, vendors, and suppliers where required. I take ownership of customers’ requests and be proactive when dealing with customers’ issues. I ensure all requests/escalations meet or exceed the contractual Service Level Agreements and maintain high customer-care levels at all times.
I deal with onboarding new clients, from project phase to cutover phase. I deal with migration of tenants, data and infrastructure and ensure all security postures are in place. I deal with escalations, training, performance management and weekly review of internal processes.
I have the ability to work independently, as well as in a team. I can execute any task given as far as the request is concerned. I project a positive demeanour regardless of challenges in working conditions and show the ability to manage multiple conflicting priorities without loss of composure in any given situation.
Furthermore, I am a strong-minded individual who has the potential to assist in every project, while exceeding the expectations of the employer.More...