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Work Background
Zurich InsuranceIT Business analyst
Oct. 2023BarcelonaIT Business Analyst As an IT Business Analyst, I am part of a team working on critical applications and strategic projects for Klinc. My role involves analyzing and prioritizing Service requirements, translating them into solution requirements, and ensuring their high-quality implementation throughout the lifecycle. My daily responsibilities include: Planning and Facilitating Elicitation Sessions: I organize and facilitate sessions to gather business requirements with subject matter experts and end users.
Requirements Documentation and Solution Design: I create requirement specifications and outline solution design documents throughout the project lifecycle.
Design and Brainstorming Sessions for Solutions: I participate in design sessions and brainstorming with teams to find effective solutions.
Risk Management and Requirement Prioritization: I analyze and manage risks associated with requirements, prioritizing short and medium-term needs aligned with the long-term business vision.
Contributing to Business Cases: I collaborate on creating business cases, including cost/benefit analysis, risk assessment, project scope definition, and developing a high-level schedule.
Definition and Governance of Data Structures: I establish and oversee data structures for business rules and enterprise data.
Data Mapping and Transformation: I assist in preparing data for tool integrations, ensuring a consistent flow from source systems.
Participation in Testing, Implementation, and Training: I contribute to test plans, testing, implementation, and training activities.
Post-Implementation Activities: I troubleshoot issues and measure benefits achieved after implementation.
Incident Management: I participate in support and maintenance activities related to incidents.
AirbusProject Manager + ITOPS
Jan. 2022 - Oct. 2023Toulouse y alrededoresComo Gerente de Proyectos e ITOPS en Airbus, estoy a cargo de garantizar la entrega de servicios de TI al respaldar los procesos apropiados para ejecutar un negocio exitoso habilitado por TI. Tareas principales:
• Responsable de la gestión de dispositivos y contraseñas
• Supervisar las operaciones de respaldo de datos y seguridad del sistema (por ejemplo, autorización de usuarios, firewalls)
• Administrar instalaciones, actualizaciones y configuraciones de hardware y software
• Evaluar el rendimiento del sistema y recomendar mejoras
• Resolver problemas escalados por técnicos e ingenieros
• Asegúrese de que los datos se manejen, transfieran o procesen de acuerdo con las pautas legales y de la empresa
• Control de costos y presupuestos de sistemas de TI
• Desarrollar políticas y prácticas de TI
AllianzService Manager
Aug. 2021 - Jan. 2022As a Service Manager for Allianz Insurance, I oversaw the service delivery according to monthly, weekly, and daily programs and service agreement Main duties: • Developing and implementing service standards and procedures for the service delivery
• Overseeing the incident management process and team members involved in resolving the incident
• Supervising other members of the service delivery team
• Maintaining customer relationships and improving response and delivery times
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer complaints
• Conducting periodic appraisals of team members and identifying areas for improvement
• Creating and presenting regular reports to senior management
• Collaborating with the incident management team to ensure that all protocols were diligently followed.
SUPERDOWN21Design and apply some personalizations of the site
Jan. 2020 - Dec. 2020Personalize the template and change the modules configuration in aorder te make it easier to use for the costumer
neonstyleMigrate and Update a Prestashop site
Jan. 2020 - Dec. 2020E-commerce project. The main task was migrate and update the full site and some design tasks
proceedit "the BPM process' factory"AWS Architect
Sep. 2018 - Feb. 2019Barcelona y alrededores, EspañaAs an AWS Architect, my main mission is to meet the internal requirements within Amazon Web Services. To monitor the whole activity, track requests and errors, correlate with metrics from web servers & database. Main duties:
- Meet the company's requirements with the IT solutions.
- Develop advanced cloud-based solutions.
- Migrate existing workloads to the cloud.
- Formulate solution plans.
- Setup of EC2 Instance (Windows/ Linux), Lambda Backup Scrips, LightSail server (webpage), Elastic Beanstalk + RDS, Backup repository with S3. - CloudWatch configuration. Main achievements:
- Successfully accomplished the department's standards.
- Participation in high-responsibility decisions which reported great advances for the company.
Dynamic HotelsIT Manager
Sep. 2017 - Jan. 2020Barcelona y alrededores, EspañaBeing an IT Manager, means taking all necessary decisions to keep all systems updated and make sure all Technology is working perfectly in order to avoid as many issues as possible. Main duties: - Management and Configuration of Hotel IT Infrastructure: Microsoft NAV, LAN and WLAN (Hotspot) Services, Restaurant POS, Payment platform and Hotel and Events website), W7, w10 and Mac Os, Office 365 Admin ( OneDrive, Outlook, Sharepoint, Office…).
- Parametrization, configuration and training users of Microsoft Navision (PMS), Codisys (POS).
- Configuration and maintenance Channel Manager. Main achievements:
- Creation of al necessary procedures to keep high standards.
- Creation of a solid structure in order to keep all Technical stuff working properly.
PepsiCoMajor Incidence Manager
Mar. 2017 - Dec. 2021Barcelona y alrededores, EspañaTareas principales:
• Cobertura de las regiones SWER, WER, CEGB y ESSA.
• Gestión de incidentes tecnológicos globales de gran magnitud.
• Establezca el tiempo de descanso necesario para los equipos de tecnología durante la recuperación de incidentes y asegúrese de que se proporcionen actualizaciones del estado ejecutivo durante las actividades de recuperación.
• Diseñar, implementar y gestionar el proceso de Gestión de Incidentes Críticos [CIM], incluida la creación y actualización de toda la documentación de Gestión de Incidentes Críticos.
• Supervisar el incidente posterior, volver a convocar reuniones hasta la causa raíz, involucrar a diferentes equipos de resolución. Coaching y capacitación de nuevos miembros del Equipo de Apoyo CIM.
STPMajor incident Manager
Mar. 2017 - Dec. 2021Barcelona y alrededores, España
BesttrailHead Of Logistics
Jun. 2016 - Jun. 2018Barcelona y alrededores, EspañaBesttrail is a company dedicated to the organization of outdoor sports activities, in a professional manner. As a Head of Logistics, my main mission was to get everything ready for all events and to manage everything related to events ongoing. Main duties:
- List all the items necessary for the development of events.
- Coordination of all people involved: internal team and providers.
- Check that all signs comply with current regulations.
- Placement of signage on the day of events and subsequent collection.
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