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Work Background
Ezi RECo-Founder | Head of Product & Operations | ezire.com.au
Jun. 2020Sydney, New South Wales, AustraliaAs a cofounder and Head of Product and Operations at Ezire.com.au a remote first SAAS in the real estate tech / marketing / ERP space, I lead both the strategic and operational efforts that bring our innovative solutions to life. My responsibilities cover the entire product lifecycle, from initial concept and market fit through to release and refinement, always with a focus on delivering measurable value and impact for our customers. In my role, I work closely with cross-functional teams to ensure alignment with our business goals and customer needs. With a hands-on approach to both product and operational management, I aim to establish a culture of continuous improvement, seamless collaboration, and agile execution. Key responsibilities include: Shaping product strategy and roadmap, prioritizing user-centered design and leveraging data insights to drive features and innovation. Overseeing daily operations to streamline processes and resources, aligning with Ezire’s growth and long-term goals. Leading cross-functional collaboration to improve productivity, optimize workflows, and drive exceptional customer satisfaction. Implementing agile methodologies to ensure delivery of high-quality digital solutions within timeline and performance expectations. My mission as cofounder is to blend strategic insight, operational efficiency, and a relentless customer focus to foster growth, deliver value, and solidify Ezire’s position in the digital customer-first marketplace.
VFX Print GroupHead of Technology
Oct. 2017Sydney, AustraliaAs Head of Technology at VFX, I managed and led the technology strategy across all departments, including manufacturing, contract installer systems, customer service, sales, and finance. My role was crucial in aligning technological initiatives with business goals to improve efficiency and satisfaction. Key Responsibilities: Developed and implemented a comprehensive technology strategy and roadmap as a board member.
Technology cross-functional team of 10, including developers, customer service agents, sales, finance, and operations staff.
Oversaw outsourced Managed Service Providers (MSP) and remote developers, ensuring successful Agile sprints. Major Projects and Achievements: Automated Invoice Sending: Reduced manual effort and errors by automating invoice generation and dispatch.
Installer Tracking and Proof of Delivery App: Enhanced transparency and accountability with a tracking app for installers.
Customer IT Reduction and Service Improvement: Achieved a 50% reduction in IT-related issues while increasing service levels and customer satisfaction.
Remote Developer Management: Recruited and managed remote developers in Noida SEZ, New Delhi, India, running efficient Agile sprints. Technologies & Tools: Utilized Firebase, MSSQL/PostgreSQL, Python and HTML5 for technology solutions.
Focused on cybersecurity hardening, posture improvement, and incident response.
Leveraged data analytics and AI for advanced reporting and operational improvements. Focus Areas: Cybersecurity: Enhanced security measures to protect company data.
Cloud Computing: Migrated systems to the cloud for better performance and cost-efficiency.
Data Analytics & AI: Developed AI-driven solutions for data analysis and reporting.
Leadership and Collaboration: Collaborated with all departments to deliver technology solutions that drive efficiency.
Coordinated with external partners and vendors to ensure strategic alignment and high-quality service delivery.
TechnotionFounder (Exited Sold)
Sep. 2016 - Sep. 2017Port Moresby, National Capital District, Papua New GuineaTechnotion emerged at the crossroads of a unique demand from two thriving businesses, Skylinepg and Regal. Recognizing the essential need for streamlined ERP functionalities, accounting systems, and compliance services, I took the lead in establishing Technotion. This visionary step was instrumental in transforming Technotion into a hub of SME-focused technological expertise. Technotion swiftly became a driving force behind enhancing business operations for SMEs. Our core focus encompassed a diverse range of solutions, from fundamental ERP functionalities to intricate accounting services. With a commitment to catering to the specific needs of SMEs, Technotion bridged the technological gap and compliance complexities that often challenged these businesses. Leveraging and developing basic LLM and automated processes using "AI".
• Natural Language Processing (NLP)
• Contextual Understanding • Neural Networks
• Transformers (BERT / GPT Generative Pre-trained Transformer)
• Pre-training and Fine-tuning custom models
Regal Bar and Grill > Club RegalCo-Founder (CEO - Exited Shareholder)
Jun. 2016 - Sep. 2018Papua New GuineaRegal Bar and Grill came to life by observing unmet customer needs. Recognizing the considerable time clients from SkylinePG spent waiting during vehicle installations and servicing, I saw a golden opportunity. Our journey commenced with the strategic decision to leverage the idle wait times. Adjacent to SkylinePG, we secured a prime location and transformed it into Regal Bar and Grill. At Regal Bar and Grill, we curated a unique ambience by installing four top-tier pool tables, ten cutting-edge dart boards, strategically placed TVs broadcasting live sports events and live music on weekends. • Innovative Customer-Centric Vision
• Resource Allocation and Optimization
• Entrepreneurial Leadership
• Strategic Opportunity Identification
• Business Development and Partnership Building Media Mentions
https://www.looppng.com/tags/regal-bar-and-grill Socials
https://www.instagram.com/clubregalpng/?hl=en
https://www.facebook.com/clubregalpom
https://www.tiktok.com/discover/club-regal-port-moresby
SkylinePGCo-Founder (CEO > Exited Shareholder)
Apr. 2016 - Sep. 2017Papua New Guineahttps://www.facebook.com/skylinepg/ SkylinePG centered around GSM network GPS tracking units installed in vehicles, which I sourced on a trip to Canton Fair in Guangzhou China. Initially it targetted vehicle owners with its ability to track and immobilise those vehicles via SMS code. It later expanded to target fleets of vehicles including hundreds of local government vehicles centered around reporting, geofencing and scheduled servicing to extend the vehicle's service life, which lead to the business performing mechanical repairs in addition to scheduled servicing. • Strategic Business Expansion
• Market Penetration and Sourcing Expertise
• Product Diversification and Enhancement
• Operational Efficiency and New Service Integration
• Strategic Communication and Presentation
• Financial Management and Revenue Generation
• Cross-Functional Team Leadership
• Market Analysis and Trend Forecasting
• Operational Efficiency Enhancement
Tharstern AustraliaSenior Technical Implementation Consultant
Feb. 2013 - Aug. 2016Melbourne and Sydney• Providing expertise in system architecture, database design, ERP and business intelligence technologies.
• Manage high level/high impact project, process and change management efforts
• Manage continuous improvement programmes creating industry leaders and attracting media articles.
• Set appropriate expectations to ensure client satisfaction, retention and relationship building.
• Conduct data review, verification of features, set and reinforce expectations of the transition process. • Monitor client control information as well as leading the pre and post implementation assessment.
• Development of business needs assessment, analyse alternatives and present solutions to executive team.
• Manage high level/high impact project, process and change management efforts
• Conduct needs analysis and prepare proposals for projects and programmes.
• Developed re-usable technical solutions for several multi-phase conversion/integration projects
Tharstern AustraliaTechnical Implementation Consultant
Feb. 2009 - Feb. 2013Melbourne, Australia• Analyse, define and present ‘as is’ / ‘to be’ solutions through workshops to validate project feasibility.
• Lead cross-functional teams to draft project budgets, schedules, risk and implementation plans.
• Develop project plans including outline project scope, gather business requirements, change controls and resource assignments using both agile and waterfall methodologies.
• Train users, champions and admins. ensuring preparedness for all processes and workflows.
• Manage, train & mentor multiple project teams concurrently through the Project Management Lifecycle.
• Complete oversight for design and deployment of traditional, virtualised and cloud environments.
• Coordinate, schedule, lead and participate in meetings.
• Ensure projects are completed on time and within budget, based on approved scope.
• Access client data to check compatibility and ensure accurate conversion of client's data.
• Coordinated activities of both onshore and offshore development and support personnel.
Mosaic MISManagement / Business Consultant
Jan. 2007 - Feb. 2009Melbourne, Australia• Assist sales manager in preparing and presenting proposals to clients for all projects.
• Responsible for all project administration, project documentation and project reporting.
• Define technical / functional requirements and document plans for project lifecycle deployment.
• Engaged and coordinated third party vendors to achieve project objectives.
• Order, configure and deploy all server, network and end user equipment prior to ERP implementation.
• Training end users in newly created detailed departmental workflows in ERP system.
Proven support ability quickly diagnosing and resolving complex environmental and end user tickets.
McDonald'sCrew then Crew Trainer
Jul. 2001 - Dec. 2003Forbes• Assist in interviewing and selecting new crew members.
• Deliver world class training to new crew members.
• Assess the skills and performance of fellow crew members.
• Help crew members with any tasks they may have problems with.
What the IT!Sole Trader
Sep. 2000 - Nov. 2003Forbes NSWTaking computer hardware donated by various corporates, schools and government departments. Firstly pulling them apart and cleaning them then boot checking / fixing then formatting and installing ready for use within other organisations. This expanded into training and end user support within the local area. • Administrator, Creating Accounts, Resetting passwords
• Setting up and configuring wired networks and later wireless networks
• Provide IT support to both local and remote users.
• Training end users in software such as Windows 98, XP, 2000 server, • Microsoft Office suite and general PC usage skills.
• Deliver local & remote (VNC Cambridge University project) training content for basic PC usage.
Self-employedSnack Bar Vendor
Jan. 1995 - Nov. 1998Forbes, New South Wales, AustraliaSelling drinks and snacks to visitors during busy periods (in the heat) or during events like Jazz festivals or weekend music by the river events. This business ended when the caravan park expanded their check in / reception area to include the products I had been selling 3 years after I started but that's business. Simply a table, chair, umbrella, esky, cash tin, printed A4 price list and products as I was too young to get a job by law, but the law doesn't always hinder progress. • Basic business and strategy.
• Cash handling and reconciliation.
• Product Selection and demand-based pricing.
• Stock Control and replenishment.
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