VFX Print GroupHead of Technology
Oct. 2017Sydney, AustraliaAs Head of Technology at VFX, I managed and led the technology strategy across all departments, including manufacturing, contract installer systems, customer service, sales, and finance. My role was crucial in aligning technological initiatives with business goals to improve efficiency and satisfaction. Key Responsibilities: Developed and implemented a comprehensive technology strategy and roadmap as a board member.
Technology cross-functional team of 10, including developers, customer service agents, sales, finance, and operations staff.
Oversaw outsourced Managed Service Providers (MSP) and remote developers, ensuring successful Agile sprints. Major Projects and Achievements: Automated Invoice Sending: Reduced manual effort and errors by automating invoice generation and dispatch.
Installer Tracking and Proof of Delivery App: Enhanced transparency and accountability with a tracking app for installers.
Customer IT Reduction and Service Improvement: Achieved a 50% reduction in IT-related issues while increasing service levels and customer satisfaction.
Remote Developer Management: Recruited and managed remote developers in Noida SEZ, New Delhi, India, running efficient Agile sprints. Technologies & Tools: Utilized Firebase, MSSQL/PostgreSQL, Python and HTML5 for technology solutions.
Focused on cybersecurity hardening, posture improvement, and incident response.
Leveraged data analytics and AI for advanced reporting and operational improvements. Focus Areas: Cybersecurity: Enhanced security measures to protect company data.
Cloud Computing: Migrated systems to the cloud for better performance and cost-efficiency.
Data Analytics & AI: Developed AI-driven solutions for data analysis and reporting.
Leadership and Collaboration: Collaborated with all departments to deliver technology solutions that drive efficiency.
Coordinated with external partners and vendors to ensure strategic alignment and high-quality service delivery.