Rafael Marrero & CompanyProgram Project Manager
Oct. 2015 - Dec. 2018Miami, Florida, United States · RemoteAnalyzed business processes and headed projects in various areas to help them improve small business operations, solve problems, and implement technology achieving company goals and vision. •Developed & led HR projects focusing on coordination, software migration, recruiting, onboarding, and training, resulting in a 15% boost in employee retention by aligning with the company's strategic vision through updated handbooks and best practices.
•Reorganized and launched new vendor documentation repository software systems, resulting in a 30% increase in due diligence efficiency and accurate tracking of certificates of insurance, licensing, and permits, ensuring compliance and reducing potential risks.
•Designed corporate brand packets, including website building and revision, logo enhancements, and marketing material evaluations, leading to a 20% increase in website traffic and a 15% growth in social media engagement, ultimately driving the success of new and existing marketing initiatives.