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Mosaic Primary Care NetworkDirector, Member Services & Engagement
Mar. 2024Calgary, Alberta, Canada• Provide strategic leadership and oversight to departments to enhance membership success, employee engagement, and community outreach, supporting Mosaic PCN's mission across diverse populations. • Design and implement sustainable member services and engagement programs that align with the Patient’s Medical Home model, driving quality improvement in line with provincial and federal healthcare directives. • Lead collaboration strategies with internal and external stakeholders, including healthcare providers, government agencies, and community partners, to expand service access and align initiatives with community health priorities. • Develop strategic plans and recommend direction for programs supporting patient care, with a focus on operational efficiency and resource optimization.
City of CalgaryBusiness Management Consultant
Jun. 2006 - Mar. 2024Calgary, Alberta, Canada• Managed end-to-end project planning, negotiation, and contract development for $60 million facility expansion, ensuring timely completion within budget. • Oversaw planning, negotiations, and contract development of $6 million pilot construction of an artificial turf field. • Led city representation and partnership engagement for joint initiatives, programs, and services, driving 30% increase in delivery through expert advisory and consultation services • Spearheaded cultural change projects, coordinating cross-functional teams and achieving 50% increased compliance and 80% adoption rate, ensuring seamless implementation and enhanced performance. • Developed long-term partnership strategies, increasing service delivery and mutual growth by 40%, demonstrating strong relationship management skills and fostering successful collaborations. • Oversaw diverse team of strategists and consultants, driving efficiency, collaboration, and 25% reduction of departmental operational delays, showcasing leadership and organizational development expertise. • Coordinated provincial, federal, and contractor agreements for emergency relocation of 1,000+ families, ensuring industrial land development of 40 acres in 32 days; awarded 'Project of the Year Award' and 'Community Advancement Award' from PMI. • Nominated for 'Project Management Excellence by an Organization' Award from PMI, highlighting excellence in leading cross-functional teams and delivering impactful business outcomes.
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