Jennifer Tangco

Vice President, Centre of Excellence; Transformation Leader; Change Management Advisor @Metro Supply Chain

Soft Skills TrainerBusiness Process Improvement🧑‍🔬 EngineerStrategic management🎥 EntertainmentStrategy and Product growthExpansion🧮 EducationOperationsExecutive Coach💼 C-level Executive🧨 ConsultingCSOCOOLife CoachingAdvisor

Jennifer was recognized among the Top 100 Women in Supply Chain in 2021 and 2023. She is a highly respected and distinguished leader in the retail and supply chain industry. Currently, she serves as the Vice President of the Centre of Excellence at Metro Supply Chain, a renowned strategic partner celebrated for pioneering supply chain solutions trusted by industry leaders. Jennifer is dedicated to driving operational excellence and creating unmatched value for customers. Under her leadership, she is setting industry standards and inspiring the next generation of leaders.

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Work Background

Metro Supply ChainVice President, Centre of Excellence

Jul. 2020Accountable for the establishment of the Supply Chain Centre of Excellence function (Operational Excellence, Change Management, EPMO, Training, Health & Safety, Loss Prevention) with the primary responsibility of transforming and driving a best-in-class supply chain through innovation and excellence across the entire network. Leading the creation and launch of Metro's 'Always Improving' (Continuous Improvement) effort enterprise-wide. With approximately 6000 employees and 90 Distribution Centres globally of different verticals such as eCommerce, CPG, Retail, Automotive, Cannabis, and Defence.

Metro Supply ChainHead of Supply Chain Operational Excellence & PMO

Mar. 2018 - Jul. 2020Toronto, Canada AreaAccountable for the strategy and execution of best practices and standardization of PMO, Continuous Improvement, and Training enterprise-wide. Leads the execution of Change Management strategies and approaches to ensure effective communication and successful adoption of improved business and operational processes - People, Processes, and Systems.

Metro Supply ChainManagement Consultant, CPG Transformation

Nov. 2017 - Mar. 2018Toronto, Canada AreaCollaborated with the VP, Systems Transformation on the planning, implementation, and execution of CPG’s (Consumer Packaged Goods) best practices across Metro organization.

Sears CanadaDivisional Vice President, Supply Chain & Logistics

Sep. 2013 - Nov. 2017toronto, canada areaResponsible for leading the Supply Chain & Logistics D2C eCommerce fulfillment, PMO, Systems Solution, Vendor Onboarding, and Supply Chain Continous Improvement; and transformation of Sears network, eCommerce fulfillment, distribution, and transportation with a focus on improving customer experience, cycle time, and cost reduction.

Sears CanadaDirector, Business Process Improvement

Dec. 2012 - Sep. 2013Toronto, Canada AreaMember of the Business Process Improvement team with responsibility for managing and executing large complex initiatives including the digital transformation of Sears Retail and eComm through the ERP cloud implementation and different process redesign to industry standards through Six Sigma methodologies, Change Management, and Project Management disciplines.

comScore, Inc.Director, Process Efficiency

Sep. 2009 - Dec. 2012Hired to be a part of the senior leadership team with responsibility of executing business strategy; leading and managing numerous project teams on post-merger integration and process optimization initiatives that contributed significant benefits to the organization.

Rogers Communications Inc.Senior Consultant, Continuous Improvement

Jul. 2008 - Sep. 2009Six Sigma Black BeltIdentified areas of improvement, proposed new solutions and implemented required change via monitoring results and developing corrective action plans as required. Provided key recommendations to the Care team in order to improve operations, business processes, reduce costs, and improve customer satisfaction

Maple Leaf FoodsManager, Six Sigma

Jul. 2002 - Nov. 2007Played an integral role with the launch of Six Sigma effort across all MLF Inc.’s Independent Operating Companies (IOCs). With over 600 projects in six years, cumulative tangible benefits from Six Sigma projects of more than $180 million, 130 full-time Black Belts, and 30 Black Belt Alumni in various roles throughout the company. Over 4000 Six Sigma trained employees through 18 Six Sigma one day and multi-day courses. Lead teams through transformation projects using Six Sigma methodologies, change management, and project management disciplines; and delivered savings across all business units.

QLogitekManager, Corporate Services

Apr. 2000 - Jul. 2002Management of Customer Service Call Centre to ensure highiest quality of customer service. Established corporate office policies and standards to support direction of the company; Vendor management and customer escalations management to ensure effective and prompt resolution.

Mercedes-Benz CanadaCoordinator, Training and Corporate Events

Aug. 1995 - Apr. 2000Coordinated all corporate sales and technical training and events. Vendor relationship management; contract negotiations; management of recognition programs.

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