Mark Chahine - IT Director, Inhovate Solutions

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Work Background

inHovate Solutions DMCCIT Director

Nov. 2021Collaborated with CEO and Senior management to develop and execute inHovate’s strategic plan • Drafted inHovate’s Technology and Cloud strategy and provided subject matter expertise • Drafted the design of the new cloud architecture and infrastructure on AWS/Azure • Slashed existing Azure monthly cost by almost 52% by introducing cost optimization initiatives • Managed to increase to 78% score of Azure cloud security governance and compliance • Managed the development and integration with different hospitality ERP systems • Oversaw the development of ERP interface utilities and secure data transfer to the cloud • Managed the migration of hotel’s on-premises SunSystems ERP to Infor SunSystems Cloud • Consulted with different development teams in UAE and France • Managed the drafting of IT standard operating procedures • Built a team of highly skilled IT, Cloud and DevOps engineers

Farah Experiences LLCDirector of IT Infrastructure and Operations

Jun. 2019 - Nov. 2020Developed and executed Farah’s IT infrastructure strategic plan • Drafted RFPs and revised technical proposals related to upcoming projects and park openings • Executed the pre-opening of CLYMB, Etihad Arena and Yas Marina datacenter relocation project • Drafted IT managed services product catalogue and package pricing framework • Restructured NOC teams towards Farah’s managed services transformation • Managed 18 highly skilled network, systems, security engineers & service delivery specialists • Activated Akamai Web Application Protection, Slashed CDN yearly costs by 40% • Activated Azure Security Center and implemented cloud infrastructure security segmentation • Identified and eliminated 90% of security vulnerabilities and potential exploits in line with ISO 27001, NIST and CIS framework best practices • Achieved PCI compliance certification for integration with Amazon Payment services • Directed different black and white box assessments and configuration review initiatives • Directed the migration to Microsoft M365 E5 services and enabled Data Privacy configuration • Managed the infrastructure active components refresh for Ferrari Wold & Yas WaterWolrd Parks • Migrated the project of Oracle ERP infrastructure to Azure • Managed the upgrade project of IPERA guest management, indoor navigation IoT and visitors analytics solution in all Yas Island parks • Redesigned and upgraded Disaster recovery site, reduced RTO of critical systems to 15 minutes and achieved a reduced RPO of 8 hours by implementing Dell Avamar/Data Domain AXA Middle East Insurance Company Beirut