Farah Experiences LLCDirector of IT Infrastructure and Operations
Jun. 2019 - Nov. 2020Developed and executed Farah’s IT infrastructure strategic plan
• Drafted RFPs and revised technical proposals related to upcoming projects and park openings
• Executed the pre-opening of CLYMB, Etihad Arena and Yas Marina datacenter relocation project
• Drafted IT managed services product catalogue and package pricing framework
• Restructured NOC teams towards Farah’s managed services transformation
• Managed 18 highly skilled network, systems, security engineers & service delivery specialists
• Activated Akamai Web Application Protection, Slashed CDN yearly costs by 40%
• Activated Azure Security Center and implemented cloud infrastructure security segmentation
• Identified and eliminated 90% of security vulnerabilities and potential exploits in line with ISO
27001, NIST and CIS framework best practices
• Achieved PCI compliance certification for integration with Amazon Payment services
• Directed different black and white box assessments and configuration review initiatives
• Directed the migration to Microsoft M365 E5 services and enabled Data Privacy configuration
• Managed the infrastructure active components refresh for Ferrari Wold & Yas WaterWolrd Parks
• Migrated the project of Oracle ERP infrastructure to Azure
• Managed the upgrade project of IPERA guest management, indoor navigation IoT and visitors
analytics solution in all Yas Island parks
• Redesigned and upgraded Disaster recovery site, reduced RTO of critical systems to 15 minutes
and achieved a reduced RPO of 8 hours by implementing Dell Avamar/Data Domain
AXA Middle East Insurance Company Beirut