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Work Background
Flamingo ApplianceHelp Desk Technician
Jun. 2023 - Jan. 2023United States, BismarckProvided support for hardware and software applications on a variety of computing platforms in a large,
multi-system technology environment
Worldwide TechServicesSenior Field Service Engineer
Feb. 2020 - May. 2021United States, BismarckWorked within established customer service satisfaction criteria
• Hardware break/fix products including desktops, laptops, televisions, and printers
• Performed a variety of hardware-focused, break/fix services and solutions on various client products including
desktops, laptops, televisions, printers and Desk Side Support services
• Completed all administrative tasks associated with each call/ticket
• Accepted and delivered all service calls assigned within the established service level agreements
• Standby and travel ready, region covering Williston, Minot, Dickinson, Bismarck and in-between.
• Responsible for control and return of assets and inventory
DecisionOneField Service Technician
Dec. 2015 - Feb. 2022United States, BismarckInstalling, repairing and troubleshooting copiers, printers, scanners
• Troubleshoot and installing in LAN environments and technology
• Providing deskside technical support for hardware and software
• Performing analysis to effectively identify potential problems to eliminate problems in the future
• Installing, moving, adding, and changing hardware and related peripherals
• Taking appropriate actions to mitigate or eliminate hardware/software problems
• Standby and travel ready, region covering Williston, Minot, Dickinson, Bismarck and in-between.
• Performed applicable preventative maintenance, per OEM specifications
AppleAHA Advisor
Jun. 2012 - Nov. 2014• At-Home Advisor Tier 1 Customer Support on Phones, then Chat.
• Remotely connected to customer’s computers to troubleshoot software like iTunes.
• Specifically trained to specialize in iPhones, iPads and iPod Touch.
• Teach and advise customers how to use their iOS products.
• Work with teammates on ways to streamline and optimize customer’s experiences.
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