OA Design + Build + ArchitectureGeneral Manager / Project Manager / Client Relations
Oct. 2019Minneapolis, Minnesota, United StatesDeveloped and implemented operational policies and procedures to improve efficiency.
Oversee daily operations of multiple departments, ensuring compliance with established protocols.
Provide strategic direction to team members in order to maximize productivity.
Review reports on operational performance metrics and identify areas of improvement.
Conduct regular meetings with department heads to review progress against goals and objectives.
Assess employee performance + provided feedback regarding areas of strength or improvement opportunities.
Recruit, hire, and onboard new team members to meet immediate + expected demand
Implement strategies for improving client experience through enhanced project offerings + improved client relations throughout the project.
Evaluate current systems and processes and develop plans for updating them as needed.
Evaluated and enhanced workflow to implement best practices, reduce costs + increase team motivation and satisfaction.
Establish and maintain positive working relationships with community organizations, acting as the company representative at meetings and events.
Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Review financial statements and sales or activity reports to measure productivity or goal achievement.
Improve productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling.
Manage multi-million-dollar book of business
Manage + oversee client relations from the start of design through the completion of the build.
Direct all field carpenters/ subcontractors to achieve completion of the project on schedule, within budget + with quality workmanship.
Conduct weekly design team meetings.
Review estimates and contracts before they are presented to the client.
Manage + run project overview to review the actual vs. estimate of each project.
Oversee P&L, invoices, ordering, schedules. Schedule + run all photoshoots, showcase, + tours.