Requests
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Network Power<100 people
Roles
✨40%
Business Owner
👍40%
Sales & BizDev
✔️30%
IT
Geos
🇨🇱10%
Chile
🇬🇧10%
United Kingdom
🇷🇴10%
Romania
Work Background
MarkenBusiness Analyst
Sep. 2022London, England, United Kingdom · RemoteObtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.
Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
Translate conceptual user requirements into clear, detailed functional requirements.
Work with business and delivery teams to prioritize requirements.
Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
Manage requirements scoping throughout the delivery process.
Create artifacts as appropriate, including business case documentation, scope documentation, and process flows.
Support delivery teams as they develop, test, and deploy solutions.
Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
Document current processes and models to understand inefficiencies or gaps.
Identify and assist in prioritizing opportunities to streamline business processes.
Demonstrate ownership to resolve business issues and implement technical solutions.
Take Product Ownership role as required.
Communicate and implement strategies alongside technical team.
Explore new ways to increase customer or client satisfaction.
GOLDEN KEYS CARE AGENCY LTDBusiness Management Analyst
Mar. 2022 - Jan. 2023London, England, United Kingdom• Successfully transformed the administrative operations of the care management system unto a new platform named access people planner leading to the storing 100% of client data in a cloud system.
• Led and implemented the migration of clients to a monitoring system called CM2000, to monitor staff visit of all clients at the stipulated time carrying out the specified care for each client appropriately, resulting in saving 46% revenue from wages and reducing the missed client visit rate 25%.
• Responsible for requirements gathering, gap analysis, impact analysis, stakeholder management and business solution design.
• Worked loosely with the assigned project manager and business to investigate the business problem and identifying options for solutions through creation of a business case.
• Gathered detailed requirements to understand the needs, wants and goals of stakeholders.
• Responsible for supporting project manager by way of monitoring risks, issues, assumptions and dependencies (RAID log) to ensure the projects is effectively controlled and managed to agreed time and specification.
• Documented existing system functionalities through creation of use case diagrams to be able to embed in the new storage and monitoring systems.
Alexander MacLeanBusiness Analyst
Jan. 2022 - Jun. 2022England, United Kingdom• Assisted the Senior BAs in gathering and analysing business requirements.
• Worked with multiple business units across a diverse stakeholder group, up to senior executive level, with different demands and communication needs.
• Assisted in the management of the RAID log.
• Assisted in workshop and interview facilitation and acted as a scribe at these meetings.
• Documented AS IS business processes as well as TO BE business processes.
• Supported requirements gathering.
• Analysed and documented requirements to meet stakeholder’s expectations.
• Reported progress and status to the appropriate stakeholders on a timely basis, including identification and escalation of key risks and issues.
• Organised and facilitated key decision-making sessions to elicit requirements using interviews, workshops, brainstorming sessions and surveys.
• Ensured projects were carried out in accordance with pre-defined metrics via tracking of spreadsheets and databases.
Ideal Standard International NVBusiness Analyst
Dec. 2016 - Dec. 2021Dubai, United Arab Emirates• Facilitated workshops and meetings with relevant stakeholders to elicit requirements and obtain sign off/validation.
• Worked closely with business SME’s to identify business related process improvements and translated this into process maps and produced detailed procedure documents.
• Assessed AS IS process to identify and analyse gaps and modelled the TO BE processes to improve remediation process flows and supported designing the new BAU process.
• Utilised MS Visio for the definition and mapping of end-to-end customer claims journey. Defined result-oriented alternatives to address business shortcomings, including reduction of case handling times and creation of a pool of specialist complex case handlers for the efficacious management of more complex claims.
• Worked with the Project Sponsor and key stakeholders to create the Business Case and Project Specification documentations as required by the project.
• Facilitated business engagement sessions to elicit and analyse business requirements from various levels of stakeholders of the AS IS and TO BE requirements.
• Formulated and documented TO BE operating processes and supported the development of manuals and training packs.
• Managed raised change requests and performed the impact assessment of the required project artefacts.
• Liaised and managed senior stakeholders across different projects and sites across the UK.
• Worked closely with the business and IT teams to ensure the system design satisfy the business requirements.
• Led functional and non-functional requirements gathering and management through workshop facilitation, SME consultation etc. • Actively participated in workshops with senior stakeholders and presented training strategies and their implementation approach.
• Drove continuous service improvement initiative, targeted towards the identification of processes and below average areas for streamlining and improvement.
SATKAY Nig Ltd (trading as Portland BathroomsBusiness Analyst
Jun. 2015 - Nov. 2016Ikeja, Lagos• Facilitated the development and led the successful implementation of a workflow management tool for the customer care team to support with case allocation, management and tracking of cases throughout the customer journey. • Elicited both functional/non-functional requirements and documented and prioritised each requirement within the Business Requirement Document using the MOSCOW methodology.
• Rendered expertise for the design of the tool and liaised with IT developers for the creation of visual design documents for the Tool’s aesthetics.
• Defined acceptance criteria and coordinated UAT (User Acceptance Testing) for the workflow tool prior to deployment.
• Worked with the Project Sponsor and Key stakeholders to create the Business case and Project Specification documentations as required by the project.
• Facilitated business engagement sessions to elicit and analyse business requirements from various levels of stakeholders of the As Is and To Be requirements.
• Documented User Stories working in collaboration with the Product Owner and other stakeholders.
• Participated in daily sprint meetings along with the Scrum team to monitor daily progress of efforts by the team and review the Burndown charts. • Ensured that functional and non-functional requirements are reflected in customer experience stories that are both traceable and testable in Jira. • Refined User Stories and worked with the Product Owner in documenting detailed acceptance criteria for each user story. • Managed raised change requests and performed the impact assessment of the required project artefacts.
• Worked closely with the business and IT teams to ensure the system design satisfy the business requirements.
• Assisted the development team in developing and maintenance of new APIs for integration of new systems.
• Created and reviewed UAT test plans & completed test scripts to ensure traceability of requirements and to provide sign off.
Saffer UnionBusiness Analyst
Jan. 2015 - May. 2015Ikeja, Lagos• Facilitated the development and led the successful implementation of a workflow management tool for the customer care team to support with case allocation, management and tracking of cases throughout the customer journey. • Elicited both functional/non-functional requirements and documented and prioritised each requirement within the Business Requirement Document using the MOSCOW methodology.
• Rendered expertise for the design of the tool and liaised with IT developers for the creation of visual design documents for the Tool’s aesthetics.
• Defined acceptance criteria and coordinated UAT (User Acceptance Testing) for the workflow tool prior to deployment.
• Worked with the Project Sponsor and Key stakeholders to create the Business case and Project Specification documentations as required by the project.
• Facilitated business engagement sessions to elicit and analyse business requirements from various levels of stakeholders of the As Is and To Be requirements.
• Documented User Stories working in collaboration with the Product Owner and other stakeholders.
• Participated in daily sprint meetings along with the Scrum team to monitor daily progress of efforts by the team and review the Burndown charts. • Ensured that functional and non-functional requirements are reflected in customer experience stories that are both traceable and testable in Jira. • Refined User Stories and worked with the Product Owner in documenting detailed acceptance criteria for each user story. • Managed raised change requests and performed the impact assessment of the required project artefacts.
• Worked closely with the business and IT teams to ensure the system design satisfy the business requirements.
• Assisted the development team in developing and maintenance of new APIs for integration of new systems.
• Created and reviewed UAT test plans & completed test scripts to ensure traceability of requirements and to provide sign off.
Advans La Fayette MFBBranch Manager
Mar. 2014 - Jan. 2015 Managing and Coaching branch staff.
Analyzing and taking quality decision for loan approval.
General administration of staff and resources appropriately.
Growing, Managing and Monitoring of Loan and Deposit portfolio of the Branch
Reporting and preparing projections on target realizations and strategies.
Mobilization of Loans and Deposit portfolio.
Co-ordination and supervision of middle managements
Monitoring and recovery of outstanding loans granted.
Zebra Gold LtdLogistics & Procurement Officer
Jun. 2010 - Aug. 2012Procurement and supply of materials to work stations
Maintenance and Repairs of heavy duty Equipment
Data control of Staff in line with various Equipment
Reporting field activities on daily basis to superior officer
Co-ordination of project requirement and quick delivery to various work station.
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