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Network Power<100 people
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Marketing
✨100%
Business Owner
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C-level Executive
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Work Background
EPAM SystemsSenior Scrum Master / Agile Coach / RTE
Dec. 2022Remote
EPAM SystemsScrum Master II / Agile Coach
Jul. 2021 - Dec. 2022Remote- Working with United States clients leading Agile Practices, e.g. MACYs
- Playing RTE Role Supporting SAFe implementation - Leading 1 Agile Release Train (ART)
ThirderaEngagement Manager
May. 2021 - Jul. 2021Remote
RealPage, Inc.Scrum Master
May. 2020 - Mar. 2021● Led agile practices - Scrum and SAFe framework within the organization
● Managed and coached more between 15 and 20 people from North America and Colombia - Scrum teams on-premise
and remotely
● Ensured all projects were formally closed and, that lessons learned were recorded
● Delivered detailed information about sprint results and performance Projects & recognitions:
• Led and managed four different Pods for financial services- payments and insurance business unit located in The United States
IlumnoProduct Portfolio Manager
Jun. 2018 - Dec. 2018Bogotá, Bogotá D.C., Colombia• Studied and identified market trends of upcoming products in the industry and made portfolio recommendations
• Defined digital and virtual portfolio roadmap for 2019 - 2020
• Led a team of 4 Product Managers improving customer current performance and implementing new product development models
• Facilitated innovation and transformation workshops for more than 60 people
G4SCustomer Experience Manager
Oct. 2017 - Jun. 2018Bogotá D.C. Area, Colombia• Improved retention and customer service process increasing customer satisfaction
• Managed and coached interdisciplinary teams formed by 15 customer service responsible and 30 sales consultants creating new action plans keeping the retention KPI up during 4 consecutive months
• Led and evaluated NPS action plans reinforcing organization culture to be customer-centered
Self EmployedCoach, Agile and Innovation Consultant
Mar. 2017Bogota,D.C., Capital District, ColombiaWorking on the personal-organizational goals to adopt agile and innovation practices and culture
Coaching people on their learning process to reach their objectives
G4SProduct and Innovation Manager
Aug. 2015 - Oct. 2017Colombia• Released new technology and digital products for the cash in transit business line and leading teams through innovation and agile methodologies • Managed and coached operational and commercial teams up to 15 people training them about the new product and developing with them new businesses and markets for the Cash in Transit Unit Projects & recognitions:
• Launched 2 new products for Cash in Transit Unit
• Managed a new Software/app project to reduce operational cost over 10%
• Opened a new market for the company to operate with cash transit and cash process
• Retained the biggest retail customer for the company through the implementation of the product I was managing, keeping an invoice of 500mm COP/monthly
G4SInnovation Leader - Scrum Master
Jun. 2013 - Aug. 2015Colombia• Led, planned and executed different technology projects and innovation teams based on agile and project methodologies. Striving for continuous improvement and value generation.
• Made presentations to the Board of Directors different business plans including emerging technologies and industry trends • Facilitated internal and external workshops for audience up to 30 people Projects & recognitions:
• Managed a Project to create a new Customer Service Area. This Project generates savings up to 20% of operational costs
• Managed a Software Project for SAC – SysAid, increasing productivity up to 25% in the area performance • Country Champion – Google Project reducing 10% of IT costs and improving organizational communication
Centro de Investigación Científica de YucatánTechnology Transfer Specialist
Jun. 2011 - Aug. 2011Yucatán MéxicoGenerating projects and business plans for technological development and licensing that would allow technology transfer between the research center and the private company. Projects:
- Identifying 3 projects to invest in with angel investors from Mexico and the USA
NAVES S.A.Administrative Assistant
Jul. 2010 - Aug. 2010BogotáConsolidating and analyzing the expenses incurred by the ships in the ports for the generation of management reports.
CitibankWorkout officer
Apr. 2008 - Dec. 2009Improving management processes in the area of special negotiations and debt restructuring. Creating management and performance indicators for the countries of Colombia, Peru, and Panama. Analyzing and propose special negotiations and debt restructuring. Projects & recognitions:
• Participated in a regional project to automatize M.I.S in order to reduce Collections Hub costs over 15% for Colombia, Peru, and Panama
Construnova Inmobiliaria LtdaCollector
May. 2006 - Dec. 2006Office work, collector activities, present reports to sales manager, control and compare clients status report with the system. Hold communications with bank consultants and up date clients payments.
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