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Work Background
Member of the Management Board
GPMDMember of the Management Board
Jun. 2022Working with the Senior Management team to grow and develop GPMD LTD
Member of the Management Board
Shopware UnitedMember of the Management Board
Apr. 2020 - Dec. 2022RemoteFounding board member dedicated to empowering the global Shopware community by fostering open collaboration, education, and thought leadership. Shopware United serves as an independent platform that brings together developers, agencies, and customers to foster innovation and collaboration within the Shopware ecosystem. ๐—”๐—ฐ๐—ต๐—ถ๐—ฒ๐˜ƒ๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐˜€ & ๐—œ๐—บ๐—ฝ๐—ฎ๐—ฐ๐˜: ๏น’Successfully assisted in launching the platform with my co board members while attracting a significant number of members within the first few months. ๏น’Organized and hosted webinars, workshops, and events that drew high levels of participation and engagement. ๏น’Facilitated partnerships and collaborations within the Shopware ecosystem, contributing to the growth and success of various stakeholders.
Chief Customer Officer(CCO)
GPMDChief Customer Officer(CCO)
Mar. 2019London, United Kingdom๐Œ๐ฒ ๐ค๐ž๐ฒ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ ๐ข๐ง๐œ๐ฅ๐ฎ๐๐ž: ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ-๐‚๐ž๐ง๐ญ๐ซ๐ข๐œ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ Championing a customer-centric culture within the organization, emphasizing the importance of understanding and meeting client needs. ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐๐ฅ๐š๐ง๐ง๐ข๐ง๐  Collaborating with executive leadership to align business strategies with customer priorities and market trends, ensuring the agency remains competitive and responsive. ๐‚๐ฅ๐ข๐ž๐ง๐ญ ๐‘๐ž๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ Building and maintaining strong relationships with clients, acting as a primary point of contact for strategic accounts. This involves understanding client goals, anticipating needs, and ensuring satisfaction throughout the project lifecycle ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐š๐ญ๐ข๐ฌ๐Ÿ๐š๐œ๐ญ๐ข๐จ๐ง & ๐‘๐ž๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง Monitoring and measuring customer satisfaction, identifying areas for improvement, and implementing strategies to enhance client retention. ๐‚๐ซ๐จ๐ฌ๐ฌ-๐…๐ฎ๐ง๐œ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐ง Collaborating with various departments, including sales, marketing, and development teams, to ensure a cohesive approach in meeting client needs and delivering successful projects. ๐…๐ž๐ž๐๐›๐š๐œ๐ค ๐‚๐จ๐ฅ๐ฅ๐ž๐œ๐ญ๐ข๐จ๐ง & ๐€๐ง๐š๐ฅ๐ฒ๐ฌ๐ข๐ฌ Establishing mechanisms for collecting feedback from clients and internal teams to continuously improve processes, services, and the overall customer experience. ๐ˆ๐ง๐ง๐จ๐ฏ๐š๐ญ๐ข๐จ๐ง & ๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ ๐“๐ซ๐ž๐ง๐ Staying abreast of industry trends, emerging technologies, and innovations in web development to guide the agency in adopting new practices that align with client expectations. ๐๐ซ๐จ๐›๐ฅ๐ž๐ฆ ๐‘๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง Acting as a mediator in case of conflicts or issues, ensuring swift resolution and maintaining a positive client-agency relationship. ๐๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐†๐ซ๐จ๐ฐ๐ญ๐ก Identifying opportunities for upselling or expanding services based on client needs, contributing to the agency's overall growth strategy.
Chief Commercial Officer (CCO)
ApioChief Commercial Officer (CCO)
Mar. 2019 - Jun. 2022HybridApio was an Integration platform for modern commerce operations built by GPMD LTD. As a CCO I was at the forefront of establishing and executing strategies that drove commercial success, fostered partnerships, and elevated brand presence. My key responsibilities included: ๐‚๐จ๐ฆ๐ฆ๐ž๐ซ๐œ๐ข๐š๐ฅ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ: Orchestrating comprehensive commercial strategies to establish a strong market presence and drive revenue growth. ๐๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐ƒ๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฆ๐ž๐ง๐ญ: Proven track record in cultivating strategic partnerships, forging alliances, and driving new business opportunities. ๐†๐จ-๐ญ๐จ-๐Œ๐š๐ซ๐ค๐ž๐ญ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž: Leading successful go-to-market initiatives, from product launch to establishing a competitive market position. ๐‘๐ž๐ฏ๐ž๐ง๐ฎ๐ž ๐Ž๐ฉ๐ญ๐ข๐ฆ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง: Implementing innovative approaches to optimize revenue streams and capitalize on emerging market trends. ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ ๐ข๐ง ๐„๐š๐ซ๐ฅ๐ฒ-๐’๐ญ๐š๐ ๐ž ๐†๐ซ๐จ๐ฐ๐ญ๐ก: Navigating the challenges of an early-stage product company, creating agile teams, and fostering a culture of innovation.
Senior Customer Success Manager
JHSenior Customer Success Manager
Mar. 2018 - Feb. 2019London, United KingdomFull Service Magento agency and I specially worked with brands including Graham & Green, Neom Organics, Selco Builders Warehouse and Zadig & Voltaire, to name a few.
Customer Success Manager UK & IE
NostoCustomer Success Manager UK & IE
Apr. 2016 - Mar. 2018London, United KingdomThe role looks at understanding the business needs of our customer and deploying our solution to the fullest satisfaction of the customer. This includes: 1. Continual understanding the Nosto Recommendation technology and Personalization Solution technically and from a business perspective 2. Constantly optimizing key accounts to make sure they receive the optimal setup 3. Liaising with the customer regularly on all technical questions 4.Working closely with the product team 5.Improve customer facing and internal processes 6. Overall responsibility of managing key accounts and developing strong partnerships. Clients worked with include: Gymshark, Domu Brands, Woodhouse Clothing, Hype Fashion, Donald Russell, Astley Clarke to name a few
Business Development Manager UK
NostoBusiness Development Manager UK
Apr. 2015 - Mar. 2016London, United KingdomThis is a key role in growing the UK business. The role requires working closely with the technical team, partners and customers to deliver immersive online shopping experiences. Nosto partners with a wide range of players in the ecommerce field, including digital agencies, ecommerce platform vendors, software integrators, consulting houses, email service providers and payment service providers. The BDM therefore looks at understanding the various stakeholdersโ€™ roles in the ecosystem and how best to build longยญlasting, successful partnerships.

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