Rabia Qureshi

Chief Customer Officer @GPMD LTD

Email Marketing ManagerBusiness Development Manager🔥 Startup FounderHead of Growth💸 MarketingPartnerships ManagerPartner💼 C-level Executive👍 Sales & BizDev🧨 ConsultingCSOCustomer Success ManagerProduct ConsultantCOOAdvisorCustomer Researcher

I am a seasoned professional with a wealth of experience in the dynamic world of e-commerce. Over the years, I have navigated the complexities of this space, gaining profound insights into the challenges that retailers face. My expertise extends beyond identification – I am adept at crafting robust strategies and laying foundations that empower businesses to thrive. With a diverse portfolio of national and international clients, I am deeply committed to collaborating with teams to deliver substantial value and tackle business challenges head-on. In my current role at GPMD, I play a pivotal role in orchestrating exceptional customer experiences and driving transformative changes in digital landscapes. As a key member of a dynamic team, we are dedicated to pioneering innovative solutions that propel businesses forward. I thrive on the fast-paced nature of e-commerce, and my passion lies in contributing to the success and growth of the businesses I work with. Let's connect and explore how my skills and strategic mindset can bring meaningful impact to your organization

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Work Background

GPMDMember of the Management Board

Jun. 2022Working with the Senior Management team to grow and develop GPMD LTD

Shopware UnitedMember of the Management Board

Apr. 2020 - Dec. 2022RemoteFounding board member dedicated to empowering the global Shopware community by fostering open collaboration, education, and thought leadership. Shopware United serves as an independent platform that brings together developers, agencies, and customers to foster innovation and collaboration within the Shopware ecosystem. 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 & 𝗜𝗺𝗽𝗮𝗰𝘁: ﹒Successfully assisted in launching the platform with my co board members while attracting a significant number of members within the first few months. ﹒Organized and hosted webinars, workshops, and events that drew high levels of participation and engagement. ﹒Facilitated partnerships and collaborations within the Shopware ecosystem, contributing to the growth and success of various stakeholders.

GPMDChief Customer Officer(CCO)

Mar. 2019London, United Kingdom𝐌𝐲 𝐤𝐞𝐲 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 Championing a customer-centric culture within the organization, emphasizing the importance of understanding and meeting client needs. 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠 Collaborating with executive leadership to align business strategies with customer priorities and market trends, ensuring the agency remains competitive and responsive. 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Building and maintaining strong relationships with clients, acting as a primary point of contact for strategic accounts. This involves understanding client goals, anticipating needs, and ensuring satisfaction throughout the project lifecycle 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 Monitoring and measuring customer satisfaction, identifying areas for improvement, and implementing strategies to enhance client retention. 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 Collaborating with various departments, including sales, marketing, and development teams, to ensure a cohesive approach in meeting client needs and delivering successful projects. 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧 & 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 Establishing mechanisms for collecting feedback from clients and internal teams to continuously improve processes, services, and the overall customer experience. 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 & 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐓𝐫𝐞𝐧𝐝 Staying abreast of industry trends, emerging technologies, and innovations in web development to guide the agency in adopting new practices that align with client expectations. 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 Acting as a mediator in case of conflicts or issues, ensuring swift resolution and maintaining a positive client-agency relationship. 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐆𝐫𝐨𝐰𝐭𝐡 Identifying opportunities for upselling or expanding services based on client needs, contributing to the agency's overall growth strategy.

ApioChief Commercial Officer (CCO)

Mar. 2019 - Jun. 2022HybridApio was an Integration platform for modern commerce operations built by GPMD LTD. As a CCO I was at the forefront of establishing and executing strategies that drove commercial success, fostered partnerships, and elevated brand presence. My key responsibilities included: 𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Orchestrating comprehensive commercial strategies to establish a strong market presence and drive revenue growth. 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Proven track record in cultivating strategic partnerships, forging alliances, and driving new business opportunities. 𝐆𝐨-𝐭𝐨-𝐌𝐚𝐫𝐤𝐞𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Leading successful go-to-market initiatives, from product launch to establishing a competitive market position. 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Implementing innovative approaches to optimize revenue streams and capitalize on emerging market trends. 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐢𝐧 𝐄𝐚𝐫𝐥𝐲-𝐒𝐭𝐚𝐠𝐞 𝐆𝐫𝐨𝐰𝐭𝐡: Navigating the challenges of an early-stage product company, creating agile teams, and fostering a culture of innovation.

JHSenior Customer Success Manager

Mar. 2018 - Feb. 2019London, United KingdomFull Service Magento agency and I specially worked with brands including Graham & Green, Neom Organics, Selco Builders Warehouse and Zadig & Voltaire, to name a few.

NostoCustomer Success Manager UK & IE

Apr. 2016 - Mar. 2018London, United KingdomThe role looks at understanding the business needs of our customer and deploying our solution to the fullest satisfaction of the customer. This includes: 1. Continual understanding the Nosto Recommendation technology and Personalization Solution technically and from a business perspective 2. Constantly optimizing key accounts to make sure they receive the optimal setup 3. Liaising with the customer regularly on all technical questions 4.Working closely with the product team 5.Improve customer facing and internal processes 6. Overall responsibility of managing key accounts and developing strong partnerships. Clients worked with include: Gymshark, Domu Brands, Woodhouse Clothing, Hype Fashion, Donald Russell, Astley Clarke to name a few

NostoBusiness Development Manager UK

Apr. 2015 - Mar. 2016London, United KingdomThis is a key role in growing the UK business. The role requires working closely with the technical team, partners and customers to deliver immersive online shopping experiences. Nosto partners with a wide range of players in the ecommerce field, including digital agencies, ecommerce platform vendors, software integrators, consulting houses, email service providers and payment service providers. The BDM therefore looks at understanding the various stakeholders’ roles in the ecosystem and how best to build longlasting, successful partnerships.