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Work Background
Beyond CXFounder & Director
Nov. 2024At Beyond CX, we specialize in crafting transformative customer experience strategies, leveraging the full potential of Intercom to help businesses forge deeper, more meaningful connections with their customers. By combining technical expertise with a customer-first mindset, we deliver tailored solutions that drive measurable outcomes. • 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Develop and refine Intercom workflows that enhance support operations, reduce friction, and elevate the customer journey. • 𝗧𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗖𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Customize Intercom setups to align precisely with client goals, ensuring efficient processes and exceptional communication experiences. • 𝗔𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Establish robust CSAT and NPS frameworks that empower businesses to extract insights and implement impactful customer-centric improvements. • 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀: Design and execute in-app messaging for product updates, announcements, and marketing campaigns, ensuring timely and meaningful customer interactions. • 𝗣𝗿𝗲𝗰𝗶𝘀𝗲 𝗮𝗻𝗱 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝗳𝘂𝗹 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Deliver accurate, data-driven reports that provide clear insights, enabling businesses to measure performance and continuously improve customer engagement strategies. • 𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗳𝗼𝗿 𝗦𝗰𝗮𝗹𝗶𝗻𝗴: Provide in-depth training for in-house teams, empowering clients to master Intercom's features and scale their customer experience operations with confidence.
TenarisIndustrial Planning Sr Analyst
Dec. 2022 - Nov. 2024Buenos Aires Province, Argentina
TenarisIndustrial Planning Analyst
Oct. 2021 - Dec. 2022Buenos Aires Province, Argentina● Responsible for weekly Industrial Costs Efficency report.
● Assistance in testing tasks of Tenaris new Global Industrial Costs System.
● Support and coordination of the Industrial Planning Team in Industrial Budget preparation.
LYDAROperations and Managment Control Leader
Aug. 2020 - Oct. 2021Buenos Aires Province, ArgentinaLed the design and execution of operations and managment control processes at a small logistics company, in charge of supplying Wabi® stores.
Maya Consultores SCLogistics Engineering Consultant
Aug. 2019 - Jun. 2020Buenos Aires, ArgentinaConsultant in Distribution Center sizing proyects for mass consumption companies.
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