Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Central de Ingenios S.A de C.VGerente de Compras-Purchasing Manager
Oct. 2017 - Jul. 2024San Pedro Sula, Cortés, HondurasEnsured timely and efficient supply of goods to internal clients, maintaining ISO 9001 and 22000 compliance. Built strong supplier relationships and led tenders to improve cost-effectiveness. Supported marketing and product development teams by sourcing new materials and managing logistics. Participated in internal and external audits, managed KPIs, and implemented improvement strategies. Collaborated cross-functionally to support operational projects and optimize resource allocation.
Universidad Tecnológica CentroamericanaCatedrático Universitario-University Lecturer
Jan. 2017 - Aug. 2017San Pedro Sula, HondurasTaught Business Administration courses with a focus on strategic and organizational topics. Contributed to student development through teaching, guidance, and practical insights.
Claro HondurasJefe de Retenciones-Customer Retention Manager
May. 2014 - Jul. 2016San Pedro Sula, Cortés, HondurasManaged a 21-person nationwide team focused on improving client satisfaction and loyalty. Increased customer retention by 30% through training, personalized strategies, and performance tracking. Created customer-first service protocols that improved conflict resolution and service consistency. Coordinated with sales and service departments to deliver a seamless customer experience.
Claro HondurasEjecutiva de Ventas Corporativas-Corporate Sales Executive
Jan. 2012 - May. 2014San Pedro Sula, Cortés, HondurasManaged business mobile sales accounts, focusing on acquisition and long-term client satisfaction. Visited corporate clients daily and weekly to present solutions and close service contracts. Successfully closed annual deals with 400+ business clients, exceeding sales targets consistently. Prioritized client experience by conducting post-sale follow-ups to ensure service performance and satisfaction. Built strong B2B relationships based on trust, responsiveness, and strategic communication.
Claro HondurasServicio de Atención al Cliente-Customer Service
Sep. 2010 - Dec. 2011San Pedro Sula, Cortés, HondurasDelivered personalized customer support in a high-volume environment. Handled inquiries and resolved complaints with professionalism, active listening, and empathy. Recovered dissatisfied customers and contributed to customer loyalty and retention goals. Promoted service improvements through consistent customer feedback.
Intch is a Professional Networking App for the Future of WorkSee more people like Krystel on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
26
Supervisor
25
Equipment Control @ Universal Shipping, S.A. as agents for EVERGREEN LINE
28
Manager
213201 people
26
Supervisor
23
Freelancer
16
Senior Branch Manager @ Bank NXT