Dmytro Balaban - Project Manager, CitiBank

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Work Background

Luxoft UkraineIT Project Manager CitiBank

Nov. 2022Spain · RemoteAs a Project manager I am responsible for: 1. Planning of Book of Work for technical banking application. 2. Reporting at Asset class meetings about current statuses of Application onboarding. 3. Communications with other application teams to synchronize projects for achieving top goals.

Cashpoint.ua , Blago.uaProject manager in WEB development field

May. 2021 - Oct. 2023Киев, Украина+ Tasks and project management (by Agile methodology). + Synchronizing of systems updates: Automated decision making ERP/CRM complex that was implemented on the Creatio platform (www.creatio.com) Creatio Bank customer journey (Terrasoft.ua) and website updates (personal account section: my.cashpoint.ua) + Manual regress tests of all updates and bug fixing + Customer life-cycle actualization of PayDayLoan clients. + Optimization of microservice architecture integration. From WSDL to REST.API

Cashpoint.ua Blago.ua (JSC "BLG Microfinance")Business Analyst QA

Jun. 2018 - Jun. 2021Kyiv City, Ukraine+ Implementation of full cycle CRM system that automates client’s journey in front offices and built on “BPMonline Bank customer journey” (Creatio by Terrasoft.ua) (Creatio) + Wrighting project documentation and in developing user stories, user flows, + Decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, BPMN diagrams, acceptance test plans; + Specification of business Process automation for “Decision-making process for pay-day loan financial products” + Specification of business Process automation for “Lead life cycle process” and implementation of openAPI for leads import. + Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM + Integration projects with payments systems: Privat24, Fondy.ua + Collection and description of risk policy requirements + Consulting of Marketing department on segmentation of customer base + Integration with web-site cashpoint.ua via WSDL + Administration of functional and organizational roles + User rights and operations permissions administration. + Setting up printed forms for credit contracts.

UNIT.CityBPMonline integrator

Mar. 2018 - Jun. 2018Ukraine1. Project management(Agile) of implementation of BPMonline Sales Enterprise (Terrasoft): + Database import and deduplication of client’s profiles. + Behavioral routing of Rental offices applications in UNIT.City + Integration of CRM and Website for event requests automation + Automated forming of excursion groups according to schedule. + Sales business-process automation (Sales funnel, Case management, Document’s flow, Setting up printed forms).

SMART businessTraining Center Manager

May. 2014 - Feb. 2015KyivSales process management B2B B2C. Organization of Open and Corporate Trainings in such spheres as - Project Management ( PMI® ) PMBOK® - Business analysis BABOK® - Microsoft Dynamics CRM, ERP ( NAV, AX ) - Microsoft Project

TerrasoftReal Estate + Automobile CRM introductions / MCS

Sep. 2013 - Apr. 2014Kiev, Ukraine

TerrasoftFinance / MCS

Sep. 2013 - Apr. 2014Ukraine Kiev

TeleTrade DjRegional Director

Feb. 2009 - Jun. 2013Ukraine · On-siteActive sales of Forex trading as a personal service. Forex trading certified course conducting theory and practical course Pro-active support of clients with financial analytics of financial markets. Responsibilities: Preparation for opening a new full cycle regional office according to corporate international standards Active customer acquisition for personal forex trading and financial resources for investment accounts (top 3 result between cities below 500 thousands population for 3 times) Stuff selection and training (15 permanent employees had passed corporate certification as “Forex business trainer”) Sales trainings conducting ("direct sales", "phone sales", "Time management") Forex trading certified course conducting. Corporate currency exchange consulting for company clients. Budgeting of Media and marketing plans. Financial management of regional office. Business-process corporate standard and regulations control. Active preparation and launch of new financial products. (Our company received the license for Ukrainian Stock Exchange (UX index))

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