Cashpoint.ua Blago.ua (JSC "BLG Microfinance")Business Analyst QA
Jun. 2018 - Jun. 2021Kyiv City, Ukraine+ Implementation of full cycle CRM system that automates client’s journey in front offices and built on “BPMonline Bank customer journey” (Creatio by Terrasoft.ua) (Creatio) + Wrighting project documentation and in developing user stories, user flows, + Decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, BPMN diagrams, acceptance test plans; + Specification of business Process automation for “Decision-making process for pay-day loan financial products” + Specification of business Process automation for “Lead life cycle process” and implementation of openAPI for leads import. + Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM + Integration projects with payments systems: Privat24, Fondy.ua + Collection and description of risk policy requirements + Consulting of Marketing department on segmentation of customer base + Integration with web-site cashpoint.ua via WSDL + Administration of functional and organizational roles + User rights and operations permissions administration. + Setting up printed forms for credit contracts.