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Work Background
ConnectionSpecial Incentive Program Administrator
Dec. 2021
CignaSenior Claims Representative
Aug. 2017 - Dec. 2021New Hampshire, United States- Responsible for ensuring health claims are processed accurately and timely for healthcare providers and policy holders
- Protecting the confidentiality of customer's personal health information
- Meeting certain quality and production standards
- Regularly testing and learning new systems and processes
- Following standard operating procedures to ensure correct processing.
M&E Consulting LLCApplication Consultant
Dec. 2015 - Sep. 2017Greater Boston AreaProvide consulting services to clients regarding their accounting software. - Configured ERP software to clients specifications
- Documenting changes and updates to the databases and reports - Testing the software in various stages to ensure the project is on track and catch any issues as they come up.
- Developing training modules and documents to ensure proper use and technique.
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