Dragos Iliescu - Director of Training, Route4Me

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Work Background

Route4MeDirector of Training

Jul. 2019

Route4MeTraining and Documentation Specialist

Feb. 2015 - Nov. 2017- designing and delivering training on product, tools, and processes - developing and coordinating the customer onboarding process - managing the development and maintenance of the company's support portal/knowledge base - developing the platform certification program for various roles within and outside the company

OraclePrincipal Enablement Specialist, Partner Enablement @ Oracle Sales and Partner Academy

Nov. 2017 - Jul. 2019Bucharest, Romania- contributing to the design and implementation of the gamified framework for partner learning - managing the day-to-day activities relating to the Partner Badging Program - coordinating the development of LMS features to accommodate partner requirements - administering the partner LMS and ensuring content integrity and playability - designing learning plans for partners - coordinating learning content localization projects

Método Consultores (Grupo Método)Training Coordinator

Nov. 2014 - Feb. 2015- developing and implementing the training offer strategy - coordinating the creation of training materials - coordinating the accreditation process of selected training programs

Intelligence ActContent Development Coordinator

Apr. 2014 - Sep. 2014- developing content for Tuteboard, a SaaS learning application - overseeing learning content creation processes - working with the software development to improve user experience

Valoris CenterTraining & Development Manager

Mar. 2012 - Dec. 2013- coordinating the team of internal trainers, training providers and shared training resources - managing the annual training budget - performing company-wide training needs assessment - designing and delivering soft skills and management training programs - managing employee appraisals - managing the employee induction program - developing and maintaining the employee retention plan - developing the training department into a revenue center by delivering on-demand training programs for the company's clients and partners

Valoris CenterHR Manager

Feb. 2011 - Mar. 2012- coordinating the HR team of recruiters, trainers and administration staff - overseeing the recruitment process for all roles within the company - managing personnel management activities - managing learning and development activities

Valoris CenterTraining Coordinator

Mar. 2008 - Feb. 2011- performing training needs analysis - designing and delivering soft skills, management and product training for internal staff - performing one-on-one coaching sessions - evaluating training effectiveness and creating action plan for improvement

Linea Directa CommunicationsCall Center Supervisor

Feb. 2006 - Dec. 2007- managing the team of call center agents for various projects - participating in the recruitment process - delivering product training sessions - mentoring call center agents with focus on improving sales results - planning the weekly and monthly workforce distribution - measuring key performance indicators and applying preventing and corrective actions in order to maintain company standards

Studio ModernaTelesales Agent

Oct. 2005 - Feb. 2006- processing inbound customer orders - performing outbound telesales calls - taking action to meet weekly and monthly sales targets