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Work Background
Route4MeDirector of Training
Jul. 2019
OraclePrincipal Enablement Specialist, Partner Enablement @ Oracle Sales and Partner Academy
Nov. 2017 - Jul. 2019Bucharest, Romania- contributing to the design and implementation of the gamified framework for partner learning
- managing the day-to-day activities relating to the Partner Badging Program
- coordinating the development of LMS features to accommodate partner requirements
- administering the partner LMS and ensuring content integrity and playability
- designing learning plans for partners
- coordinating learning content localization projects
Route4MeTraining and Documentation Specialist
Mar. 2015 - Nov. 2017- designing and delivering training on product, tools, and processes - developing and coordinating the customer onboarding process - managing the development and maintenance of the company's support portal/knowledge base
- developing the platform certification program for various roles within and outside the company
Método Consultores (Grupo Método)Training Coordinator
Nov. 2014 - Mar. 2015- developing and implementing the training offer strategy
- coordinating the creation of training materials
- coordinating the accreditation process of selected training programs
Intelligence ActContent Development Coordinator
Apr. 2014 - Sep. 2014- developing content for Tuteboard, a SaaS learning application
- overseeing learning content creation processes
- working with the software development to improve user experience
Valoris CenterTraining & Development Manager
Mar. 2012 - Dec. 2013- coordinating the team of internal trainers, training providers and shared training resources
- managing the annual training budget
- performing company-wide training needs assessment
- designing and delivering soft skills and management training programs - managing employee appraisals
- managing the employee induction program
- developing and maintaining the employee retention plan
- developing the training department into a revenue center by delivering on-demand training programs for the company's clients and partners
Valoris CenterHR Manager
Mar. 2011 - Mar. 2012- coordinating the HR team of recruiters, trainers and administration staff
- overseeing the recruitment process for all roles within the company
- managing personnel management activities
- managing learning and development activities
Valoris CenterTraining Coordinator
Mar. 2008 - Mar. 2011- performing training needs analysis
- designing and delivering soft skills, management and product training for internal staff - performing one-on-one coaching sessions
- evaluating training effectiveness and creating action plan for improvement
Linea Directa CommunicationsCall Center Supervisor
Mar. 2006 - Dec. 2007- managing the team of call center agents for various projects
- participating in the recruitment process
- delivering product training sessions
- mentoring call center agents with focus on improving sales results - planning the weekly and monthly workforce distribution - measuring key performance indicators and applying preventing and corrective actions in order to maintain company standards
Studio ModernaTelesales Agent
Oct. 2005 - Mar. 2006- processing inbound customer orders
- performing outbound telesales calls
- taking action to meet weekly and monthly sales targets
Studio ModernaData Collection Agent
May. 2005 - Jul. 2005- verifying the accuracy of the company's database
- updating the company's database
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