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Work Background
Extreme NetworksSr. Account Executive
Mar. 2023Dallas-Fort Worth Metroplex · RemoteProgress is achieved when we connect – allowing us to learn, understand, create, and grow. Extreme Networks makes connecting simple and easy with effortless networking experiences that enable all of us to advance how we live, work, and share. We push the boundaries of technology by leveraging the powers of machine learning, artificial intelligence, analytics, and automation. With a culture of agility, we anticipate the needs of our clients and their end-users as they develop. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate digital transformation efforts and deliver progress like never before.
CytracomSr Director of Sales | Head of Sales
Mar. 2022 - Mar. 2023Allen, TxCytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide. With a platform built on the most advanced cloud-based VoIP technology in the world, Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability. Cytracom Communications, LLC is a privately held company, based in Allen, Texas. We offer a full suite of IP solutions for Voice and Data with enhanced Hosted PBX, web conferencing and IP phone hardware. Our goal is simple - to provide small and medium-sized businesses a feature-rich, affordable alternative to voice solutions. We provide value through enhanced features and hardware, a solid, yet sophisticated network environment and outstanding customer service. Contact us to find out if your network is ready for voice over IP.
SpectrumVoIPSenior Sales Director - Inside Sales
Oct. 2019 - Mar. 2022Plano, TXAdvanced cloud telephone solutions that provide extraordinary convenience and unprecedented cost-effectiveness for any type of business. From a simple portal, you can manage your entire system – forward calls, listen to call recordings, access messages, send faxes, change settings, and much more, with ease. It's Cloud VoIP (UCaaS). KEY ACHIEVEMENTS ★ Designed leadership orders, processes, and best practice procedures for a new inside sales department. ★ Established submarkets (small business, mid-market, corporate) and a regional focus for the team. ★ Helped close deals and help with marketing efforts to generate product demand via pay-per-lead, organic web traffic, and google AdWords. Assisted with product marketing for new VoIP products. ★ Collaborated with key company leaders to improve the workplace environment/culture.
NetFortrisSenior Sales Director – Inside Sales
Mar. 2017 - Jun. 2019Plano, TXNetfortris is a leading provider of secure cloud communication solutions to forward-thinking, mid-sized, and enterprise businesses in the retail, healthcare, and financial services industries. I was responsible for propelling up-sales of hardware and services to existing clients, creating customized and targeted marketing campaigns, coaching and developing account management staff, and producing operational plan reports. KEY ACHIEVEMENTS
★ Achieved a 212% increase in sales volume by creating a separate sales operations team to manage non-revenue-producing duties and assisted in developing customized marketing plans to drive business from existing clients. ★ Assumed responsibility for the Insurance sales vertical in 2016 - elevating sales volume for this vertical by 96% - attended insurance industry trade shows, and delivered presentations in front of large, diverse audiences. ★ Ensured the delivery of outstanding customer service, identifying and resolving customer concerns while communicating with marketing, support, and billing departments to ensure the seamless operation of sales. ★ Created a migration path for existing clients to move to new product platforms, devised Sales Commission Plans for the sales department, and led sales management meetings to ensure staff was updated on new sales targets. ★ Interviewed new sales representatives to maintain a pipeline of possible new representatives for the sales teams in the company, attended quarterly business reviews and presented detailed statistics on the Inside Sales Group.
NetFortrisDirector Of Inside Sales
Jan. 2014 - Mar. 2017Plano, TXAccountable for overseeing and directing a high-performance account management team responsible for winning new business and accelerating revenue growth from sales of telecommunications products and services. KEY ACHIEVEMENTS
★ Collaborated with and led sales managers and team members to incorporate best practices to maximize sales operational efficiencies for inbound and outbound sales initiatives. ★ Worked and routinely met with cross-functional business units - including finance, legal, HR, marketing, and other global resources - to stimulate and facilitate the overall achievement of key sales objectives. ★ Headed weekly team round-up meetings to ensure that every sales representative was knowledgable on the sales objectives and product releases, while also building, developing, and evaluating local and remote sales forces.
NetFortrisSenior Sales Manager – Sales Methods and Tactics
Jan. 2013 - Jan. 2014Plano, TXIn charge of advising and supervising sales managers to utilize best practices to boost operational efficiencies and produce effective sales initiatives while overseeing operations related to service volume and timeliness. KEY ACHIEVEMENTS
★ Monitored the CRM forecasting system closely and thoroughly to accomplish effective pipeline management and accurate projections for sales teams. ★ Held one-on-one training sessions and meetings with sales representatives every month (or on an as-needed basis) to ensure that they were on course to achieving sales targets and to address any individual training needs.
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