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Work Background
BrightgroveDelivery Director | Location Manager
Aug. 2022RomaniaStrategic Leadership & Delivery Management: Planning, organizing, leading, and motivating teams to achieve objectives and deliver high-quality service to clients.
Stakeholder & Client Engagement: Managing relationships with key stakeholders, including customers, internal teams, and executive leadership, ensuring alignment with business goals and expectations.
Sales & Business Development Support: Collaborating with Sales and Pre-Sales teams to drive customer engagement, identify opportunities, and provide strategic input on hiring and delivery capabilities.
Discovery & Solutions: Engaging in early-stage discussions, understanding client needs, and helping shape tailored solutions that align with their business objectives.
Partnerships & Market Expansion: Working closely with external partners, industry organizations, and internal teams to strengthen Brightgrove’s presence in the region.
Talent Strategy & Employer Branding: Driving initiatives to attract, onboard, and retain top talent while building a strong and recognizable company brand in the local market.
Process Improvement & Operational Excellence: Leading initiatives to enhance service delivery, optimize processes, and improve efficiency across teams.
Risk & Compliance Management: Overseeing company operations, logistics, and legal matters with local authorities to ensure regulatory compliance
EPAM SystemsSenior Delivery Manager
Sep. 2021 - Aug. 2022• Work with Sales, Presale, and Delivery teams to drive end-to-end enablement and
development programs, across EMEA.
• Helping business partners to reach complete maturity/independence in delivering
business values and successful engagements to end customers.
• Engage partners, understand patterns in their knowledge gaps, and provide thought
leadership for proposed training plans and curriculum.
• Develop and manage end-to-end enablement plans across all cycles as required.
• Train and guide partners to be product experts
• Provide best practices for presales activities.
• Responsible for delivery of the end-to-end technical solution to the client and overall
customer experience in terms of delivery
• Accountable for solution architecture development and ensures solution architecture
alignment with customer business needs. Handling complicated engineering issues,
making sure the design, code and overall solution is of top-notch quality
• Accountable for staffing matching people, supervising team leaders, business
analysts, and technical staff in terms of delivery
• Participates in presales: estimations, architecture reviews, project execution planning
• Takes a proactive role in contributing to the best delivery management practices and
processes within the company. Participates in mentoring and talent development programs for delivery leads and managers
OracleService Delivery Manager - Migrating ISV Partners and Startups to Cloud
Sep. 2020 - Sep. 2021• Primarily contact point for the customer's stakeholders when it comes to using Oracle cloud products. Customer development through ongoing development meetings and customer engagement in Oracle customer communities.
• Advise customers on the flexibility and applicability of their tool to maximizing the outcome of customers' engagements.
• Analyzing areas with optimization and proving new areas where the customer can create additional business value through their use of our software and services.
• Customer-focused mindset across the organization and incorporate customer-focused thinking into daily activities;
• Discover and map customer experience flows based on existing and custom made feedback gatherings from customers;
• Analyze and identify pain points and delighters in the customer experience and build compelling cases for products, services, and process improvements;
• Become the voice and the face of Users and provide areas of improvement to reduce customer frustration and deliver stellar experience.
• Effectively manage stakeholders to successfully deliver the agreed scope.
• Understand and identify technical challenges to successfully deliver the designed architecture.
• Assess costs and benefits, identify and mitigate risks; manage escalations; anticipate and make tradeoffs, and balance business needs with technical constraints.
• Take responsibility for implementation programs from the initial design right through to deployment. Engage directly with customer senior stakeholders to gain a deep understanding of our customers’ challenges and work with the customer and Oracle colleagues to build a plan to help the customer transition to Oracle Cloud.
• Managing projects risk is a key aspect of the role, to manage complex priorities and risks across multiple parties - the customer, Oracle, and SIs and partners, often dealing with substantial ambiguities and conflicting priorities.
Vodafone Shared ServicesAnalytics IT Delivery Manager
Apr. 2019 - Sep. 2020RomaniaDeliver SAP software (BW, BO, and Hana) covering all key aspects of IT (Application, Data, Test, Infrastructure, Deployment) with a background in FIN/SCM/HR.
Celonis process mining integration with HANA DB and Fin/SCM S/4 HANA
Managing end to end delivery of small and medium demands for a specific functional area (ERP Analytics).
Drive simplification for local solutions through analyses and design phases with support from the Centre of Excellence
Design Closure: follow up with Business, CoE and other teams involved in the Design Phase and make sure that the design is clear, all the relevant documents are approved in SolMan and that the approval flow is fully managed
Work with Infrastructure Team and make sure that all the Infrastructure activities are properly addressed and monitored Test execution: make sure that the test execution starts as expected, verify the execution progresses and follow up with the SI and test team on defect resolution status
Verify with the Business, for each demand, if there are VOCH impacts and roles impacts.
Make sure that a proper KT is planned from SI to Operation team
Verify that all the steps needed for CAB approval have been completed and that the demand is ready to be deployed
Support transition to business as usual: Knowledge transfer and transformation of local IT teams to target ERP Domain
Management and control of EVO IT delivery with Systems Integrator, local markets, and Global IT resources
Track record of successful service provider integration and delivery management and business management in an international context serving multiple parties/customers
Vodafone Shared ServicesService Delivery Manager
Oct. 2017 - Apr. 2019RomaniaRoles, responsibilities and accountability:
• To deliver M2M software as per said requirements, managing all aspects of software deployment and continuous integration;
• To partner with M2M Business teams planning software releases and requirements, enabling a consistent and effective E2E delivery roadmap;
• To work with the software developers and architects to generate domain level deployment specifications that can be used to baseline multi-countries software products deliveries;
• Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• Taking ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Act as the customer’s technical and non-technical primary Point of Contact for Services and Support
• Ensure the correct setup of services, and provide training on tools and procedures to assure the customer experience
• Lead technical support ticket reviews ensuring appropriate responses from delivery teams
• Manage all customer situations including high profile escalations
• Attend regular meetings with assigned customers to assure their level of understanding of services purchased and being delivered
Vodafone Shared ServicesRelease and Deployment Manager
Feb. 2017 - Apr. 2019RomaniaEach of the Vodafone Group Enterprise IT domains delivers several releases of functionality per year to the business. They consist of enhancements through project delivery and maintenance through the support organisation. The Release and Deployment Manager brings together all the different projects and IT streams into one way of delivering and deploying to ensure successful, co-ordinated delivery, avoiding negative impact on the live processes by: - Driving the execution of Deployments Plan and the confirmation of IT feasibility across releases and domains.
- Ensuring right level of environment and processes to manage changes/ enhancements across these environments
- Management of deployment and IT infrastructure & GA (Global Applications) integration.
- Working closely with the IT Delivery Managers who are responsible for individual projects within the release and drive the individual project into a release programme.
- Transforming and optimizing the DevOps model to maximize the potential of the teams, system integrator and off-shore teams and satisfy business demands Key accountability: - Plan appropriate capacity/processes and resources to package a release build it Test and deploy to production environment
- Develop the Planning of Deployments of all different releases. Own the overall One-Page-Plan including management of agree activities.
- Accountable for the successful deployment of the releases into production.
- Manage and enable the Environments harmonization for each domain and ensure it follows best practices.
- Provide the underlining strategy and model for DevOps across the domains by introducing and rolling out to the programmes automation practices and tool kit.
- Plan, manage and deliver the Deployments of these releases including the Technical Cutover to production.
- Organizing and conducting process design and validation workshops with stakeholders.
OraclePrincipal Technical Support Engineer
Aug. 2014 - Feb. 2017Bucharest, RomaniaCurrently at Oracle Support Services, belonging to a group of engineers who help to build diagnosing tools or screen product defects entered by a wide global structure of engineers around the globe, supporting Oracle customer anywhere, everywhere, at all anytime (24x7).
Primarily support for the Oracle Portal ,WebCenter (Java, ADF based) and Fusion Middleware (Apache,webLogic Server) product.
Promote Bundle Patches under the Sustaining Engineering and provide help in projects such as BugTags (creating Knowledge Management Notes from bugs) to minimize customer already found/known issue to Oracle and help customers with Zero Rediscovery and Problem Avoidance.
Started to work closely with CEL (Customer Environment Labs) to easier reproduce customer testcases and faster achieve customer solutions.
Better aliased with our Fix Delivery team, to produce higher quality patches and get them out in a timely manner.
Work closely with our Documentation team, on improving the product Documentation and improving the Release Notes produced for all patch-sets.
Helped to establish the connection between customers Enhancement Requests and our Product Management team, to improve the product and take customer enhancements into consideration.
IBMInfrastructure Specialist - Application Server Administration
Feb. 2013 - Aug. 2014- Installation, administration, patching, security configuration and services handling for Linux ( RedHat and SuSe) and Microsoft Windows Server.
- Troubleshoot and applying Linux and Windows, applications and patches while understand and estimate impact over related infrastructure elements.
- Understanding and applying virtualization on IBM Power and x86 platforms.
- Deploying and managing WebSphere Application Server, DB2, and IBM HTTP.
- Linux/Unix/Solaris (Apache, Bea Weblogic, Glassfish, JBoss) configuration and maintenance;
- Oracle PL/SQL analysis, code debugging;
- Provide support in all deployment and administration related activities;
- Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
- Act as one of the main participants in important migration projects such as the migration to a new Windows server version or to a new application server version or migration to higher database versions;
- ASP analysis and debug;
- Provide basics tasks of 3rd level support including debugging, test cases;
- Responsible for change management, technical support;
- Perform application deployment related testing (installation, removal, and re-installation) and adjust the installation scripts, procedures and guidelines;
- Create/update product documentation;
- Provide training and support to all new colleagues;
- BMW BANK CRM and SIEBEL administration - EAI Seebyond administration
ERICSSON TELECOMMUNICATIONS ROMANIAMS Technician: Billing/CRM
Jun. 2011 - Feb. 2013- Network surveillance, 1st level restoration and preventative maintenance
- Monitors, performs troubleshooting, fault acknowledgement and fault analysis for Billing, CRM and CRM Telephony
- Manages fault resolutions and service deliveries for BSS in the production environment
- Work with the application for trouble ticket management
- Maintains the service delivery level within the agreed SLA’s
- Provides resolutions to service requests and faults identified by other area or raised via a corporate system that relates to BSS systems
- Solves standard problems in the BSS area based on the existing procedures
- Interprets / understands technical information and prepares technical documentation
- Interacts with other Technicians, customer technical staff and other groups within Service Delivery organization (Back Office, EDM, other Front Office teams)
- Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
- Use effectively telecom knowledge to manage faults and customer demands
TeamNetSupport specialist
Feb. 2010 - Jun. 2011- Carries out required monitoring, logging and reporting and solving tasks in due SLA (Service Level Agreement). - Takes action on known errors and documented workarounds, logging such actions and advising supervisor or specialists when management or specialist attention is required. - Responds to enquirers from users, specialists and others and takes appropriate action within defined limits of responsibility to deal with processing priorities, running tests, or facilitating and overseeing installation, removal, upgrading and repair of equipment. - Receives and handles requests for information and support, and provides routine advice to users on systems, products and services which are available to them. - Provides an effective interface between users and service providers, including documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
- Assists users to make more effective use of implemented software, products and services, making initial diagnosis of problems and advising known solutions where applicable.
Mentenanta AMCIT Specialist
May. 2005 - Feb. 2010- Driving, supervising and reviewing technology diagnosis and assessment activities - Identifying opportunities for technology-related improvement doing a high-level cost-benefit analysis - Troubleshooting, diagnosing and supporting application development
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