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Work Background
FasterCapitalINCUBATED by FASTERCAPITAL
Nov. 2023
MikkhaChief Executive Officer
Jan. 2018Mikkha is market place for education that have complete journey for trainers to conduct their training.a full feature for individual trainer, training provider and company Please visit www.mikkha.com
risconsultingFounder
Sep. 2011Greater Jakarta Area, Indonesiarisconsulting is a learning organization where we offers consultancy, Assessment, Building Leadership Character and Skills. Customizing is our BEST , we believe that each of Organisation is unique and need to be treated as one. Our 2015 signature program is Lego Serious Play ( Think With Your Hand ) and Business Innovation Games where you are guaranteed to be able to have innovation ready after attending the class. Its a comprehensive, easy to implement and insightful program.
International Medical Group Pte LtdCentre Director
Jul. 2011 - Sep. 2012Jakarta - SingaporeBuilding medical aesthetic business in Jakarta. Create TCS brand awareness. Setting up the whole business from scratch. Presenting the company to IDI and other doctor's association and member of Perdesti.
Dunamis Franklin CoveyRelationship Manager
Dec. 2010 - Oct. 2011Relationship Manager, Dunamis Franklin Covey
Assigned to growth the business in Telecommunication,Construction and Petrochemical industrial area.
My key task is to build business within the specific area of industry that includes approaching potential clients, Preparation of proposal, presentation, contract agreement and orchestrating the business process based on client needs.
Money Transfer LimitedBusiness Development and Operation Manager
Feb. 2006 - Nov. 2010Assigned to growth the company’s network within South East Asia . Supervise and control operational accountability in SEA with the subsequent evaluation of technical and customer service quality level. Analyst the business application and customer’s expectation align with the business needs.
My specific responsibilities include approaching potential client,preparation of proposal, contract agreement, IT business analyst, customer service and training.
PT.Thiess Contractors IndonesiaHelpdesk Specialist
Mar. 2003 - Feb. 2006I was assigned to build and established IT Helpdesk and Call Centre, Chain of procedures, monitoring control for IT daily activities. On assignment, I control and manage IT supports activities in Indonesia.
My duties are to makes improvement for IT service quality by making the correct procedures, making a quarterly questionnaire for user service satisfactory level, organize IT workshop to gather user’s expectation information, communicate IT plans and improvement.
My achievement was creating a good chain of IT procedure that makes 100% user satisfactory level in my first 6 months of service.
During my service
PT.Altelindo KaryamandiriIT Project Manager
Nov. 1999 - Jan. 2003Assigned as IT Engineer located in several client places such as Citibank as Field Support, PT. R.E.I. In my first period of work my duties are to fixed internal clients computer problems and report back to supervisor.
At my second year I was placed at the early edge of Bank Mandiri merger to setup the new Local Area network, I was promote as Network Engineer my task are to configures the network switches to network cores, applying new PC and LAN configuration. My last assignment was being located at Standard Chartered and promoted as Project Manager,my assignment are as company representative in Standard Chartered, Supervised the Helpdesk,Field Support and Developer team.
My achievement was increasing the customer satisfactory level within Standard Chartered users, from 40% up to 70% in 4 months time.
PT.Altelindo KaryamandiriIT Engineer
Jan. 1999 - Jan. 2003Assigned as IT Engineer located in several client places such as Citibank as Field Support, PT. R.E.I. In my first period of work my duties are to fixed internal clients computer problems and report back to supervisor. At my second year I was placed at the early edge of Bank Mandiri merger to setup the new Local Area network, I was promote as Network Engineer my task are to configures the network switches to network cores, applying new PC and LAN configuration. My last assignment was being located at Standard Chartered and promoted as Project Manager,my assignment are as company representative in Standard Chartered, Supervised the Helpdesk,Field Support and Developer team.
My achievement was increasing the customer satisfactory level within Standard Chartered users, from 40% up to 70% in 4 months time. Detail of Job Description
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