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Work Background
Grid DynamicsCustomer Success Manager
Jan. 2023San Ramon, California, United States- Directly engaged with customers to ensure satisfaction and success with Grid Dynamics' products and services.
- Proactively addressed customer inquiries, feedback, and concerns across multiple channels, including email and online platforms.
- Collaborated with internal teams to resolve customer issues and improve the overall customer experience.
Grid DynamicsDelivery Manager
May. 2022 - Nov. 2023San Ramon, California, United States- Led the successful delivery of projects, ensuring timely completion and client satisfaction.
- Managed cross-functional teams, fostering collaboration and effective communication.
- Utilized agile methodologies and tools like Jira to streamline workflows and track progress.
Friends CapitalBusiness Project Manager
Mar. 2020 - Jun. 2022Chișinău, Moldova- Managed multiple projects from inception to launch, including finfinder and flashcredit platforms.
- Led strategic planning, budgeting, and team management to ensure project milestones were met.
- Implemented customer feedback mechanisms to continuously improve product offerings.
Friends CapitalCo-Founder
Mar. 2020 - Jun. 2022Chișinău, Moldova- Strategical planning
- Investing and co-working
- New market development
USA Dropshipping Project Manager
Oct. 2019 - Dec. 2020United States- Launched and managed Shopify web stores, overseeing brand development, marketing, and logistics.
- Automated various business processes to enhance operational efficiency.
Pro-zvonRegional Manager
Mar. 2018 - Mar. 2020Pro-Zvon is outsourcing sales and marketing company. It had been working at romanian and russian-speaking countries (Moldova, Romania, Ukraine, Kazahstan, Russia). My responsibilities:
- Hiring and managing work of key employees (head of sales department, head of call-center, head of marketing, accountant)
- Planning and decomposition strategical goals
- Manage budget and financial processes
- Development Team on being Self-Organized
Epil Bar StudioCo-Founder
Aug. 2016 - Nov. 2021Chișinău, MoldovaBeauty centers including 7 branches in 3 countries (5 own and 2 franchises).
Epil Bar StudioDirector Of Business Development
Aug. 2016 - Mar. 2020Chișinău, Moldova- Expanded the business to 7 branches across 3 countries, managing marketing, sales, and internal processes.
- Developed and executed business development strategies and financial reporting systems.
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