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Work Background
SearchTidesDirector of Operations (Interim)
Feb. 2024 - Jun. 2024New York, United StatesThis is a Toptal client with whom I have worked previously as a Project Manager. They invited me to join them again as an interim Director of Operations. In four months I was able to: - Create a Portfolio Management system for strategic initiatives, encompassing all company departments;
- Initiate the conversation around Client Success and set the foundation for this initiative internally;
- Define Standard Operating Procedures (SOPs) for the Finance and HR departments;
- Map and design process flowcharts for the Link Building department (company's core function);
- Onboard the new Head of Operations.
OptimizelyProject Manager
Mar. 2020RemoteI manage the operation of a globally distributed team, with 16 members across time zones ranging from California to Philippines. We augment Optimizely's customers' digital marketing teams by strategizing and building A/B Tests that help them improve their Experimentation Programs ROI. I have enabled process and tools for the Rapid Experimentation department, improved SLA achievement from 50% to 95+% and reduced team cost in 40%. I also provide processual and technical guidance to all team members and clients.
ToptalFreelance Agile Project Manager
Aug. 2019RemoteAs an Agile Project Manager at Toptal, I have worked with several companies and helped them better structure their processes, build and launch their products and improve their teams' performance. A few projects I have led: - Center of Arts web app: this client was in the middle of the process of building their MVP for an Artist Community web app. I helped them plan and organize their backlog, guided the development team through execution and managed the go to market strategy alongside their marketing agency. - Real Estate bidding platform: I managed the backlog and the team throughout the development of the MVP for this new real estate platform. I took over the project after the discovery phase and led the team to success in three months. - Homecare app: this was an agile software development project and I joined the team as they were building two MVPs - an Android Watch health monitoring app and a Homecare assistant tablet app. Both MVPs were launched on time and with all the main features the client expected from them.
Concrete SolutionsAgilist
Aug. 2018 - Feb. 2020São PauloLead agilist responsible for the Agile Transformation of the Design department of Banco Itaú. Performing as a Coach for teams, managers and director of the department; facilitating Scrum ceremonies; definition and publication of agile metrics; one-on-one sessions for cultural and mindset change.
KrotonAgile Coach
Feb. 2018 - Jul. 2018ValinhosResponsible for the Agile Transformation on the Multimedia Production Department, a non-IT area adopting agile for its processes. Coaching teams on Scrum ceremonies. Scrum training for Scrum Masters, Product Owners and Team Members. 1-on-1 coaching sessions with Managers for mindset and cultural change.
Walmart.com - Brasil (Walmart eCommerce Brasil)IT Systems Coordinator
Jul. 2016 - Jan. 2018São Paulo Area, BrazilTeam and people management over the company’s Frontend systems: Storefront, Search and Mobile App. Leadership over the teams to guarantee process flow, deliverable dates and timelines, team engagement, team guidance towards company’s initiatives. Relationship with other managers to coordinate cross-team efforts and communicate company’s goals to the teams. Relationship with Product team to report Initiatives status, bring purpose and business goals to development teams. Budget management.
Walmart.com - Brasil (Walmart eCommerce Brasil)Scrum Master
May. 2014 - Jul. 2016São Paulo e Região, BrasilLeadership over the teams that are responsible for the digital products of the company, acting as a conflict mediator, server leader and agile coach. Support for the Product Owner on requirement definition, prioritization and product roadmap; support for team members on technical decision making; owner of the software development process within the teams; reporting Sprint results to management level. Acting on Mobile App, SEM, Storefront (e-commerce frontend) and Promotion Engine teams.
Join SystemsFounder
Jul. 2013 - Feb. 2024Barueri, São Paulo, BrazilWHO WE ARE
A young company that brings into its contributors' baggage a 20 years experience on the Web and IT market. Our experience in different roles of the software development cycle guarantees a differentiated view of the process, allowing agile and assertive decision making on each discipline. WHAT WE DO
With great expertise in User Experience and Agile Methods, Join Systems offers the market consulting services in Design, Usability, Accessibility and Agile Project Management. Furthermore, we have teams ready to build websites, mobile applications, e-commerce and customized software.
AdaptWorksAgile Consultant
Sep. 2012 - May. 2014São Paulo e Região, BrasilLeadership over multidisciplined teams in agile software development projects for companies such and Ticket/Accor, Liberty Mutual and Italian Coffee. Acting as agile coach for team members on topics related to carreer and agile methods.
Agence Consultoria e Desenvolvimento WebProject Coordinator
Oct. 2009 - Aug. 2012Coordination of web projects for clients such as Vivo, Toyota, Honda, among others, using different technologies, information architecture, social media and agile software development, acting as Scrum Master or Product Owner. Customer service, scheduling, technical support in developing solutions and business proposals, coordination of multidisciplinary teams.
Faculdade Impacta de TecnologiaProfessor
Sep. 2009 - May. 2014Professor at graduate courses for the disciplines of Interaction Design Patterns, Web Standards, Pervasive Computing, and Project Management.
Emphasys IT SolutionsProject Manager
Oct. 2008 - Oct. 2009Comgás account manager: team coordination, client relationship, quality assurance, new projects prospection, scope definition. Other clients: project planning, timeline definition, technical advising, status and performance reports, new businesses prospection.
ENG DTP e MultimídiaInstructor
Jun. 2007 - Dec. 2007Elaboration of Photoshop CS3 Advanced course content. Responsible for the classes of the course in São Paulo.
Emphasys IT SolutionsLead Interaction Designer
Apr. 2005 - Oct. 2009Creation, production and management of several web projects for company´s clients. Attributions: elaboration of high fidelity prototypes; usability analysis; elaboration of wireframes; accessibility studies; information architecture projects; multimedia content production; implementation of the company´s CMS (Content Management System) product; systems requisite analysis; systems development.
Base11Designer
Apr. 2005 - Apr. 2007Design development for several of the company's clients. Working with layout and production of websites, Flash presentations and other design jobs.
FreelanceWeb Designer
Jan. 2004 - Apr. 2005Creation and production of several online and offline projects, including: PalmQuest(Brading, Visual Identity, Website - www.palmquest.com.br); Mogitec(Website - www.mogitec.com.br); CAA(Brading, Visual Identity, Graphics, ASP Website - www.centrodeaprendizagem.com.br)
HexactaWebDesigner
Jun. 2000 - Dec. 2001Participation in several projects, always focused in design and working with tools such as Flash, Dreamweaver, Photoshop and Illustrator. Projects include websites, CD-ROMs and graphics.
GE GevisaIntern
Jan. 2000 - Jun. 2000Responsability for the promotion department, keeping contact with ad agency and organizing the presence of the company at FIEE 2000. Participation in planning and developing e-commerce projects.
7COMmIntern (Web Designer)
Sep. 1998 - Mar. 1999Participation on Tess Celular´s (now Claro) internet and intranet project, creating, producing and updating pages and Flash animations.
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