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Work Background
XMCountry Manager
Jan. 2023Colombia
XMBusiness Development Officer
Jan. 2018 - Jan. 2023Lima, PerúPromoted 2X to get a Country Manager role. Relocated to Peru to build the company's first office in the Andean region to contribute to its market penetration and expansion strategy in Latin America. Tasked with identifying business growth opportunities and educated the market in forex trading strategies. Reported to Latam's Regional Manager. Key initiatives:
➜Engineered a business development plan that boosted revenue and delivered an annual double-digit growth since 2018.
➜Positioned the company as a market leader. Carried-out market events (20+), partnered with Forex academies and performed marketing initiatives that drove over thousands of new clients in less than 5 years.
➜Ignited a sense of belonging within teams by building a high-performing team from scratch and aligning them with the company's brand and values.
➜Kept abreast of the latest developments, products, marketing updates and relevant terms and conditions while positively communicating them to the target group
iFOREXSales Support Associate - LATAM
Jan. 2016 - Dec. 2018Athens, GreeceI joined the company to build and maintain client relationships while offering high-quality customer service and helping clients with FX rates, platform management, and account inquiries. I developed relationships in different sectors and countries, building a solid network of contacts at the decision-making level. Key initiatives:
➜Exceeded monthly targets by 70%. Handled all leads thoroughly, entirely and professionally while converting all leads into live and funded trading accounts.
➜Built and maintained a strong customer base while maximizing the existing portfolio of clients with professionalism, ethics and a customer-oriented mindset.
TeleperformanceB2B Senior Technical Advisor, Kaspersky - EMEA
Jan. 2015 - Dec. 2016GreeceI was moved to a B2B role to provide advanced technical support to Kaspersky business users across the EMEA region. I owned customer incidents from response to escalation with follow-up and feedback until resolution. As a key member of the business support team, I was actively involved in offering Kaspersky premium services and responsibilities of the Kaspersky service.
TeleperformanceTier 2 Senior Technology Advisor, Apple - EMEA
Jan. 2010 - Dec. 2015I was promoted from Tier 1 Service Technician to a supervisory role to be accountable for educating users from the EMEA region to better understand Apple services and devices. I served as an efficient escalation point for the first-line team for technical problem analysis and resolution. The scope of this role had a focus on assisting in running an efficient IT service desk, ensuring the client tickets were handled in a swift manner while supporting the first-line team and providing junior team members with mentoring and training.
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