Rebecca Nwankwo

Senior Property Manager @GPE

United KingdomAdvisor🎓 Student🧨 ConsultingGraduate Student

Rebecca Nwankwo, as a Senior Property Manager at GPE Company, is responsible for overseeing the operation, financial aspects, and tenant relations of the company's commercial property portfolio. Her team ensures the properties run effectively operationally, which includes handling tenant complaints, supervising maintenance and repair work, and managing budget and financial records. Rebecca also plays a crucial role in maximizing the value of the company's real estate assets and ensuring a high occupancy rate through effective tenant retention strategies. She is currently completing her Global Executive MBA at IESE Business School which is among the top ten ranked business schools in the world and she is excited to use her knowledge to help companies grow.

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Work Background

Great Portland EstatesSenior Occupier Services Manager

Dec. 2019City Place House and City TowerSupporting and leading operational delivery of direct reports whose portfolios consists of mixed use schemes, leading the strategic management of customer delivery to ensure we maintain our ‘customer first’ approach, relationship management of clients, stakeholders and customers, preparation and overseeing of service charge budgets with the collective value of circa £5m, coaching and mentorship of direct reports who got ended up with promotions ,design for management of several new build schemes with the most current being a 115,000 sq ft office/retail scheme due to complete in October this year and a 400,000 sq foot office/retail scheme due to complete in 2025, proactive involvement if soft landing meetings with internal clients and consultants to facilitate delivery of congruent operational buildings, planned and executed several launches following extensive renovation works, part of the senior management team who look at continuous improvement of service delivery to customers, supporting and leading operational delivery of direct reports whose portfolios consists of mixed use schemes, leading the strategic management of customer delivery to ensure we maintain our ‘customer first’ approach, relationship management of clients, stakeholders and customers, preparation and overseeing of service charge budgets with the collective value of circa £5m, coaching and mentorship of direct reports who got ended up with promotions, design for management of several new build schemes with the most current being a 115,000 sq ft office/retail scheme due to complete in October this year and a 400,000 sq foot office/retail scheme due to complete in 2025, Proactive involvement if soft landing meetings with internal clients and consultants to facilitate delivery of congruent operational buildings, proactively led in obtaining vacant possession of a 181,000sq ft fully let building where all the customers were given the same deadline.

Great Portland EstatesBuilding Manager

Oct. 2016 - Dec. 2019City Place HouseOrchestrate management for three locations totalling over 400,000 sq. ft. Liaise with occupiers, manage vendors, and oversee site staff which consists of over 21 people from various service providers. Contractor management of all service partners involved on my sites and managing their KPIs to ensure high service delivery, inspect sites to ensure all day to day operations are running smoothly and enhance building operations. Collaborate with portfolio management teams, building services, Health & Safety and insurance teams to enforce compliance with all laws and regulations. Organizing building events geared to increase engagement with occupiers some of which included food stands, pop up stalls, well-being events, Drop in GP from Harley Street and static bike riding competitions through Nuffield Health. Coordinate building upgrades and projects, document incidents, and create occupier action plans for projects. Prepare service charge budgets, raise permits, and contribute to construction plans. Involved in ‘Disruption Project’ where I was part of a small team of 10 people whose main purpose was to identify what the main disruptors of the property industry would be in 10 years’ time and come up with innovative ideas to ensure GPE remains best in class. Provided coaching to junior member of staff and involved with tender procurement processes for security, landscaping and cleaning. Involved with the launch of new building app. Negotiating an agreement with Universal Studios to use one of my buildings as their filming location for Wonder Woman 1984 and part of the agreement was to appear as an extra in the movie. Key Accomplishments: • Negotiated a £30k commercialization income from Wonder Woman film project with Universal Studios. • Being given a promotion to become a Senior OSM. • Receiving 100% bonus and being recognized under the ‘Going the extra mile’ award which is announced during GPE’s quarterly meetings.

LandsecOperations Manager

Apr. 2014 - Oct. 2016Coordinated operations of over 650,000 sq. feet of properties, including three separate sites. Served high-level customers like Jimmy Choo, Rolls Royce, and the Bill & Melinda Gates. Drove customer satisfaction by coordinating weekly meetings to resolve site-specific issues. Executed site inspections, prepared service budgets, and connecting tenants to resources. Served as point of contact for event planning, contracting vendors to prepare and service venues. Key Accomplishments: • Managed a service charge budget of over £5.2m • Drove staff retention up to 95%.

Pearl & Coutts Ltd (Part of Structadene Group)Facilities Manager

Mar. 2008 - Feb. 2014Angel, Islington LondonLiaised directly with tenants to support over 140 mixed-use commercial sites. Coordinated budgets, prepared leases, compiled inspection data, and maintained regulatory compliance across properties. Marketed properties to reduce vacancy rates. Hired and managed contractors and vendors to renovate sites. Resolved escalated tenant inquiries. Drove property quality by collaborating with agents to develop facilities improvements. Key Accomplishments: • Oversaw more than 140 mixed-use commercial spaces.

Pearl & Coutts Ltd (Part of Structadene Group)Commercial Lettings Negotiator

May. 2006 - Mar. 2008White Lion Street, Angel, IslingtonHeld bottom line responsibility for filling vacant commercial properties. Planned and deployed marketing and sales strategies to locate new tenants. Negotiated and closed lettings to maintain revenue. Collected data to compile a database of potential tenants to decrease vacancy rates. Showed properties to interested parties, liaised with agents to follow up on letting enquiries, and prepared leases. Negotiated Head of Terms documents. Key Accomplishments: • Acquired £156k of revenue per annum by successfully negotiating a letting with 24hr Rescue and Recovery. • Drove annual revenue by £50k by negotiating lease terms with Pizza Hut.