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South Africa
Work Background
SyniverseSenior Messaging Operations Engineer
Apr. 2024San José, Costa RicaSenior Messaging Operations Engineer for CPaaS platforms: SMS and MMS intercarrier gateway, roaming, SMS and, MMS A2P.
SyniverseSSE Senior Operations Engineer
Sep. 2023 - May. 2024San José, Costa RicaSenior Operations Engineer for CPaaS platforms: Total Visibility Network performance software related to roaming, diameter and SS7 transmission platforms. Leverages expertise in Linux, Oracle, and core telecom concepts for 24/7 support, troubleshooting, and system optimization.
Jeppesen, a Boeing CompanyService Manager
Jul. 2020 - Apr. 2023Montreal, Quebec, CanadáService Manager, directly supporting major airlines relying on complex flight planning and optimization software. Demonstrated in-depth aviation industry knowledge through customization and system tailoring to meet regulations and client requirements.
Huawei TechnologiesO&M Technical Director
Jan. 2016 - May. 2020Costa RicaLed a multi-faceted role overseeing all technical operations and maintenance for various Costa Rican carriers (ICE, Telefonica, Millicom, America Movil, and IBW). Directed departments specializing in IP networking, wireless, core network, access network, and carrier software. Played a crucial role in ensuring Costa Rica office KPIs, customer satisfaction, successful completion of maintenance tasks, and approvals for operations. Provided coordination with higher levels of support, including Huawei's Global Technical Assistance Center (GTAC) and Research & Development (R&D) teams for complex issues. Participated in technical presales activities, designing solutions to meet client requirements. Took responsibility for on-site accident recovery, organizing and managing both Huawei and customer-side technical teams for rapid restoration of services. Collaborated closely with customer O&M departments, fostering strong working relationships. Designed, measured, and continuously improved operation processes for Managed Services projects. Delivered technical training on VAS Cloud solutions for customers and engineers within the organization.
Huawei TechnologiesApplications and Software Engineer
Apr. 2011 - Jan. 2016Costa RicaFocused on the installation and implementation of Value-Added Services (VAS) platforms for telecom carriers across Latin America and the Caribbean.
Managed implementation, operation, and maintenance for SMSC, MMSC, OCS, Voicemail, EMBMS, NGIN, Conference Services, provision, and mediation systems.
Performed site hardware installation for VAS platforms.
Monitored and controlled SLA and KPI compliance for Huawei's Costa Rica office.
Executed routine maintenance tasks for VAS platforms
Provided troubleshooting and resolved customer support tickets
Implemented network changes for VAS platforms.
Delivered technical training on SMSC platforms to regional employees and customers.
Created and executed comprehensive test cases.
Developed technical specifications and documentation.
Provided 24/7 (on-call) support for critical Value-Added Services platforms.
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