Zeinab Shamas

Call center management @Medical aesthetic clinic

United Arab EmiratesSales Manager🔥 Startup Founder👍 Sales & BizDev🧨 ConsultingCustomer Success ManagerAdvisorCustomer Researcher

Executive Summary: The call center at the Medical Aesthetic Clinic Company has been performing effectively, ensuring customer queries and concerns are addressed promptly. However, there is room for improvement in areas such as call waiting times and first-call resolutions. We propose implementing advanced technologies like AI and machine learning for better call routing and predictive analytics for improved customer service. Training programs focusing on soft skills and product knowledge for our call center representatives can further enhance customer satisfaction. We also recommend regular performance tracking and feedback to ensure continuous improvement.

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