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Uber FreightSenior Project Manager | Client Onboarding, ERP Integration & Project Governance
Aug. 2015 - Jan. 2021● Delivered 20+ software implementation projects by managing scope, schedules, budgets ($500,000 to $3,000,000), and stakeholder communications end to end, resulting in 95% on-time delivery and $10,000,000+ in total revenue.
● Reduced client onboarding time by 35% by building standardized implementation plans, repeatable workstreams, and workflow improvements, resulting in faster adoption and improved client retention.
● Achieved a 100% go-live success rate by coordinating client teams and third-party vendors through integration planning, UAT coordination, and cutover execution, resulting in stable launches across joint implementations.
● Reduced delivery risk by maintaining RAID logs, managing dependencies, and running weekly status reviews with internal and client stakeholders, resulting in {reduced late-stage escalations by 10%.
Uber FreightSenior Program Manager | ERP Integration, TMS Optimization, and Client Onboarding Strategies
Jan. 2015Frisco● Delivered $15,000,000+ in annual revenue by leading SAP-to-TMS integration programs for new enterprise clients and coordinating delivery across product, engineering, operations, and client teams, resulting in successful go-lives and expansion-ready accounts.
● Achieved 95% on-time program delivery by establishing governance cadences, maintaining RAID and dependency visibility, and mentoring 6 project managers, resulting in fewer delivery escalations and tighter milestone control.
● Cut onboarding time by 40% by standardizing implementation playbooks, building repeatable project plans, and improving handoffs across teams, resulting in faster time-to-value and 95% client satisfaction.
● Improved stakeholder alignment across 30+ annual initiatives by facilitating requirements workshops, documenting scope and acceptance criteria, and translating needs into prioritized roadmaps, resulting in 98% stakeholder satisfaction.
● Reduced manual effort by 45% by spearheading automated workflow design and deployment across 5 business units with operations and tech partners, resulting in 30% faster processing cycles and improved throughput.
● Reduced scope creep by 15% by implementing pre-kickoff discovery, scope sign-off, and change control with clients, resulting in clearer expectations and reduced rework.
● Saved 3 hours weekly by training project managers on Agile execution rhythms, milestone tracking in Jira, and executive-ready status reporting, resulting in more consistent visibility into risks, dependencies, and progress.
Children's Medical CenterSr. Program Manager | EMR Implementation, Cross-Departmental Leadership, and Stakeholder Engagement
Nov. 2008 - Aug. 2015Dallas/Fort Worth AreaSr. Program Manager 11/2008 – 08/2015 Successfully implemented Electronic Medical Records (EMR) and hospital-wide programs/projects of varying complexity, scale, and budget up to $1.5M. ▪ Managed cross-departmental teams, vendors, and IT staff to coordinate, plan, assign, and review project plans and deliverables using SharePoint EPM. ▪ Communicated project status routinely to stakeholders; ensured delivery timelines were met and projects were implemented within budget. ▪ Managed stakeholder expectations and communication flow as they related to project deliverables, scope, and the internal project teams ▪ Updated and maintained the IT project portfolio and roadmap, taking into consideration corporate priorities and resource capacity ▪ Mentored and trained internal personnel in project management methods, procedures, and activities. ▪ Established change control procedures to evaluate and communicate project changes. ▪ Supervised a team of 5 project managers
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