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Work Background
DHL ExpressDomain Director
Jan. 2020Singapore, SingaporeResponsible for the management of Global Marketing & Sales IT portfolio in DHL Express. Implementing strategy and execution of IT programs and projects in accordance with the business roadmap and alignment with wider organizational goals. Directing effective delivery of ongoing operations and further evolution of IT products in the portfolio.
DHL ExpressBusiness Solutions Manager
Sep. 2014 - Jan. 2020Prague, CzechiaManaged the life cycle of applications/products/services within Marketing & Sales global domain portfolio. Oversaw both build and run elements, driving delivery of concurrent programs/projects in accordance with defined roadmaps to support optimal performance of relevant business functions.
DHL ExpressApplications Manager
Oct. 2012 - Aug. 2014Prague, CzechiaManaged a global portfolio of business-critical Customer Service applications, defined applications roadmaps and SLAs. Delivered functional and technical enhancements while maintaining allocated budgets.
DHL IT ServicesKey Account Manager
Sep. 2011 - Sep. 2012Prague, Czechia · On-siteEngaged and managed business partners within Customer Service business function. Supplied commercial proposals to cover IT demand, managed relationships with third-party suppliers, and oversaw build and run budgets.
DHL IT ServicesIT Solutions Consultant
Apr. 2009 - Aug. 2011Prague, Czechia · On-siteDefined global Customer Service IT solutions, products, and applications that were fit for purpose both functionally and technically. Ensured solutions were delivered using the right technology and best possible design for the given scope. Provided technical know-how during solution deployments.
DHL IT ServicesProduct Expert
Dec. 2007 - Mar. 2009Prague, Czechia · On-siteProvided subject matter expertise of global business-critical Customer Service applications, both functionally and technically. Contributed to the definition of system requirements, test strategies and plans. Provided necessary inputs within 3rd level support incident management.
ILIKETHIS! s r.o.Web Developer
Oct. 2003 - Mar. 2005Prague, Czechia · On-siteDelivered web-based solutions for a wide range of customers within the private sector.
ECONOMY.CZ s r.o.Web Developer
Apr. 2002 - Sep. 2003Prague, Czechia · On-siteDelivered web-based solutions for a wide range of customers within the government sector.
TARNAI s r.o.System Analyst
Jul. 2000 - Mar. 2002Prague, Czechia · On-siteProvided end-users desktop operations support.
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