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Work Background
Deljou Art GroupArt Consultant
Jul. 2024Atlanta, Georgia, United States
BGFICo-Founder & Chief Operating Officer
Aug. 2020 - Jan. 2024Atlanta, GA- Developed and lead the branding, marketing, sales, operational, and training initiative to cultivate an industry-leading approach by combining proven processes and procedures with a fresh, proprietary training curriculum.
- Developed and specialized in proprietary marketing personality profile training for a multi-faceted and highly effective approach through hands-on communication and immersive instruction resulting in a 110% increase in profitably over three years and significantly higher overall customer satisfaction.
- Created a culture of continuous improvement through regular coaching sessions with team leads and managers while coordinated with senior executives and board members to ensure alignment of strategic initiatives with corporate goals while preparing and presenting weekly, monthly, and quarterly operational reports and recommendations to inform clients and stakeholders.
- Developed and implemented new incentives and pay-for-performance compensation plans for client-facing sales and finance teams based on company initiatives and goals.
- Maintained up-to-date knowledge of industry trends, best practices, regulatory requirements and technological advances to make educated recommendations to dealer principals to streamline operational processes within automotive finance and insurance divisions, optimizing cost structures and improving efficiency.
BeautycounterManaging Director & Founding Member
May. 2014 - May. 2024- Strategic field leader responsible for recruiting, developing, and managing top talent in emerging clean beauty market space.
- Responsible for growing new markets, managing top leadership, developing new talent, while exceeding client expectations.
- Developed and executed a comprehensive strategic business plan to create market awareness by leading with education to ultimately align business goals with both market trends and advocacy.
- Established and maintained strong relationships with personal clients, key influencers, and high-net-worth individuals, resulting in an average 50% year over year growth in VIP client base and increased brand recognition.
- Held leadership positions on multiple company committees overseeing industry-leading product innovation, social responsibility, and comprehensive branding strategies resulting in a significant increase in brand awareness and customer engagement.
- Leveraged strategic partnerships with industry-leading retailers, influencers, and service providers through an omni channel approach enabling exclusive product offerings, boosting revenue, and enhancing the brand's reach and reputation.
- Designed and implemented sales training programs for the field, conducted regular sales workshops and one-on-one coaching sessions to enhance the team's sales techniques, product knowledge, and customer relationship-building skills.
AutoTrader.comAccount Executive
Jun. 2005 - Jul. 2009- Cultivated and maintained strong, long-term relationships with a diverse portfolio of automotive clients, including dealerships, OEMs (Original Equipment Manufacturers), and advertising agencies.
- Acted as the primary point of contact for clients, addressing their needs and providing exceptional customer service.
- Maintained and grew largest metro area territory of diverse dealer groups by identifying new business opportunities through market research and analysis.
- Demonstrated in-depth knowledge of AutoTrader's products and services, effectively educating clients on how to maximize their ROI through tailored advertising solutions and advised clients on the latest industry trends with recommended strategies to enhance their online presence and lead generation.
Ed Voyles Automotive GroupSales Representative
Jun. 2002 - Jun. 2005- Developed a deep understanding of each client's preferences, needs, and lifestyle to recommend tailored luxury car solutions.
- Cultivated and maintained strong relationships with clientele, providing personalized and VIP-level service.
- Consistently achieved and exceeded sales targets, closed high-value deals on luxury vehicles, in by demonstrating an in-depth knowledge of features, performance, benefits, and a superior customer experience.
- Implemented consistent follow-up strategies and maintained ongoing communication with clients post-purchase, ensuring a seamless ownership experience.
- Solicited referrals and encouraged repeat business through exceptional service and satisfaction.
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