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Work Background
Numana SEOMarketing Project Coordinator
Sep. 2023 - Feb. 2024ArgentinaDigital marketing agency for the medical sector in the United States. - Mediated between clients and internal teams to ensure effective communication and achievement of client objectives and KPIs.
- Collaborated closely with internal teams to address client issues proactively and drive continuous improvement in customer experience. Achievement: Supervised the successful execution of 20 projects from start to finish, ensuring compliance with deadlines and quality standards.
RebelMouseDigital Account Manager
Dec. 2021 - Sep. 2023RemoteCreative agency fueled by a publishing platform with deep technology and AI. - Conducted regular strategy sessions and business reviews to assess evolving client needs and provide tailored solutions. - Fostered strong relationships with clients, extending network within client organizations to deepen service penetration and safeguard against single-point relationship failures Achievement: Attained a 98% customer satisfaction index in Zendesk (CRM), leading to high retention rates.
Elevation - Web, Marketing & Design for NonprofitsCustomer Support Technician
Aug. 2020 - Dec. 2021RemoteWeb design and digital marketing agency focused on nonprofits. - Provided post-sales technical support to 50 clients in different timezones through Hubspot for efficient client management Achievement: Optimized support processes by creating a knowledge hub for internal and external use, resulting in a 25% reduction in response time
Elevation - Web, Marketing & Design for NonprofitsDigital Marketing Strategist
Oct. 2019 - Aug. 2020Buenos Aires Province, Argentina- Oversaw Google AdWords processes for 20 clients, from keyword research to campaign launch. Achievement: Led onboarding, training, and management of a remote team located in the Americas.
IFL HousingClient Relations Specialist
Jul. 2019 - Oct. 2019Buenos Aires, Buenos Aires Province, ArgentinaGlobal mobility agency for corporate travelers in Latin America - Coordinated with local teams and external partners to facilitate corporate client mobility all over Latin America Achievement: Contributed to increasing corporate residence occupancy to 80% through effective communication strategies in three languages.
The University of Texas at AustinHuman Resources Administrative Assistant/Employment Coordinator
Sep. 2018 - May. 2019Austin, Texas AreaBusiness office for the School of Undergraduate Studies - Managed documentation, budgeting, and supplies following university policies. Achievement: Supported HR office administration, including transition to the Workday system for 1000+ students, faculty, and staff.
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