Ali Akbar - Business unit head - Education, First Video Communication

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Work Background

FVCInformation Technology Consultant/Customer Success Manager (MENA)

Jun. 2018Dubai, United Arab Emirates• Developed business from zero to over $5 Million within the first 36 months, developing and implementing a strategic repositioning plan that led to the development of new products and solutions within the business unit. • Exceeded annual sales targets by 32% and received the sales award for FY21/22 and 22/23 for overachieving vendor and management targets. • Contributed to team targets and rapidly increased turnover from zero sales, identifying key markets within ministries across the different regions. • Ensured project delivery ran smoothly, client expectations were exceeded, building trust and engagement, guiding and educating clients through the swift deployment of projects. • Streamlined operations and cost savings, developed trusted relationships with 3rd party suppliers and vendors, with responsibility for contract management and the adoption of strategic partnerships. • Achieved a minimum of 60% of revenue from repeat business in the next year, managing end-customer relationships. • Boosted efficiency and client satisfaction by 100%, steering and training a team of pre-sales and regional sales managers responsible for creating fully-fledged AV systems for the portfolio of clients. • Maximized operational efficiency by 30%, consulting and collaborating with end customers to devise effective L&D programs underpinned by innovative training to support learning objectives.

WelcorpPartner

Mar. 2018 - Jan. 2020London, United KingdomWelcorp offers Corporate Wellness Solutions designed to nurture health, vitality and work towards success in your workplace. Our main focus is on improving the health and lifestyles of those unable to take time out for themselves in the corporate sector. By offering employees a chance to enhance their abilities to improve their quality of life, employers can become their partners-in-health with their most important people, their employees. Welcorp will work to deliver wellness packages tailored to complement the individual requirements and health goals of an organization. Our strength lies in our people - individuals who are driven by a single minded focus. Our team specialises in a range of services and we work with dedication and are able to customise solutions for organisations of any size.

Go Success YourselfFounder

Jan. 2017London, United KingdomGoSuccessYourself is a motivational blog that aims help you achieve success. It will help its readership through various different articles on different subjects including Entrepreneurship, Corporate life, Student life, Fitness and general Health & Wellness. Our goal is to help as many people as possible, we will feature case studies on individuals who have excelled in their fields and give functional ways and courses of action one can take to achieve such success using their path as a blueprint. I research and go above and beyond to try and find little hacks to make you more productive, healthier, happier and push you to a more fulfilled life. Too much emphasis and importance is put on stuff that just doesn't matter - I help you to focus on the only thing that does, you. Check out www.gosuccessyourself.com for some great articles to help you achieve success in pretty much any field. Follow us on Facebook and Instagram for daily motivation. All our subscribers will be entered into our self development giveaways. For those of you who want more guidance than just tips, articles, motivational quotes etc we have some great highly qualified coaches who will work with you to achieve anything you desire and they are all featured on our site. Follow me for great articles on different aspects of success or please get in touch with me if you'd like to learn more at: ali@gosuccessyourself.com To find out more please visit; www.gosuccessyourself.com #GoSuccessYourself

Yamaha Music EuropeMass Market Accounts and UK Webmaster

Jan. 2017 - Jun. 2018Milton Keynes, United Kingdom• Enhanced revenue by 40% and customer satisfaction by 15%, establishing a highly credible reputation in Audio Visual and successfully transitioned into Mass Market with responsibility for key accounts. • Achieved better coordination and alignment across the business, collaborating extensively with cross-functional teams to contribute to sales forecasts and input plans. • Launched and increased market penetration by 50%, leading project delivery and event management of new product launches within the key accounts. • Improved employee engagement and retention by 40%, empowering individuals and supporting their professional development through insightful and relevant coaching and mentoring. • Enhanced customer experience and increased engagement by 40%, providing digital expertise in dealer extranet and website management with an acute focus on UX and UI. • Boosted brand awareness and engagement with the target audience, creating innovative social media plans with product specialists.

Thebestof NorthamptonMarketing Account Manager

Sep. 2015 - Dec. 2016Northampton, United KingdomHelping local businesses with their marketing offering them advice and great packages in line with their growth goals. If you are one of the best or know of a business that is, in the Northampton area, please get in touch. Take a look at our website https://www.thebestof.co.uk/northampton and recommend a business who you think is the best. We work with companies who want to differentiate themselves from their competition and work with them to help promote their brand within the local community.

Metacompliance LtdInformation Security Consultant

Nov. 2014 - Mar. 2015Birmingham, United KingdomMetaCompliance Ltd develops Policy Management and User Awareness Software for Business and Government. Our innovative solutions automate the explosion of Compliance regulations and I.T Security awareness. The MetaCompliance suite of software has been designed to ensure that Compliance awareness campaigns and I.T Security initiatives are adopted, understood and available to management in the event of a Compliance failure or I.T Security breach.

Appco Group UKField Sales Executive

Jan. 2014 - Aug. 2014London, United Kingdom• Create brand awareness with information provided at the beginning of each day • Pitch to different demographic areas with different types of pitch depending on type of sale • Training new field representatives to pitch • Hit daily and weekly targets

London School of Commerce, London, United KingdomMarketing Business Development Executive

Oct. 2012 - Jan. 2014London, United Kingdom• Researching prospective clients and generating meetings • Presenting proposals to prospective clients • Maintaining and developing client pipeline • Negotiating and closing of contracts • Achieving set monthly targets • Making paper and digital flyers to distribute • Freelance marketing work bringing in students from personal networks • Working and liaising with schools and universities in the UAE • Building a relationship with overseas agents to bring in more business • Responding to students enquiring about the university by email, telephone and in person • Liaising with current students to help bring in more students through their own network

Road Traffic Accident CentreAdministrative Assistant

Nov. 2009 - Sep. 2012Birmingham, United Kingdom• Responding to customers queries by email, telephone and in person • Writing and dispatching routine or straightforward letters • Photocopying documents • Sorting and opening post • Obtaining information from the computer • Maintaining records, filing systems and computer files • Ordering stationery • Assisting Administrative Officer as necessary • Undertaking any other tasks/duties as may be reasonably required. • Delivering cars

Thompson LocalTelesales Executive

Jun. 2008 - Oct. 2009Birmingham, United Kingdom• Achieve campaign and monthly targets • Contact all account and prospecting • Input free listing according to company procedures • Plan and control worked effectively - i.e. to company productivity standards and expectations • Ensure the accuracy and legality of all order for semi-display and lineage advertising processed • Complete all display advertising order form, copy sheet, direct debit mandates etc. accurately and legibly • Assist in the training of new recruits • Follow the Office Sales operating plan • Maintain high standards of customer satisfaction and customer care through Thomson Values • Training provided by Thomson to sales standards