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Work Background
University of Technology SydneyRecruitment Coordinator
Oct. 2024Sydney, New South Wales, Australia
ImmutableTalent Sourcer
Jul. 2024 - Sep. 2024Sydney, New South Wales, Australia
Solve by TalentTalent Acquisition Specialist
Jun. 2024Sydney, New South Wales, Australia
ScouutRecruitment Consultant
Sep. 2021 - Jun. 2024Sydney, New South Wales, Australia- Understand client needs to search for candidates through advanced mediums such as boolean searches, GitHub, social media as well as several job boards including LinkedIn (Recruiter and personalized connections) and Seek.
- Identifying top tier candidates for clients with very specific needs in boutique tech industries.
- Built and maintained a strong network of technical candidates through targeted outreach, relationship-building strategies, candidate care and regularly intervalled candidate check-ins
- Conducted thorough calls to cover candidate expectations, ensuring alignment with client requirements.
- Team collaboration to pivot searches, screening calls and expectations as roles adjust.
- In-depth understanding and utitlisation of administration and organisation tools including and not limited to CRM's, ATS', calendars and databases as well as the employment of AI to assist with organisation, candidate bookings and managing timelines
- Soft skills; objection handling, managing candidate expectations and interview timelines, presenting offers and providing thorough post-placement candidate care.
- In-depth understanding of technical jargon, phrases and processes through candidate calls, self research and assistance from leaders, allowing me to freely converse with technical candidates.
ShineHubSenior Team Lead
Mar. 2020 - Sep. 2021Sydney, New South Wales, Australia- Established strong relationships with customers, understanding their unique needs, emotional drivers and providing tailored solar solutions to assist them with their goals
- Collaborated with cross-functional teams including engineers and project managers to ensure seamless delivery of customised solar projects for each customer, making sure that each system was designed to legal requirements.
- Exceeded sales targets through effective objection handling, customer management and lead generation.
- Day to day organisation for junior consultants, mentoring, one to one's and participating in hiring process.
- Handling customer escalations
- Providing daily and weekly reporting to managers
- Utilisation of CRM and organisational tools, metrics tracking, Implementing processes
- Fostering a positive culture in a fast-paced start-up environment.
- Daily reporting, analytics tracking and strategy implementation on a weekly and daily basis to adjust to targets
ShineHubTeam Lead
Jan. 2020 - Sep. 2021Sydney, New South Wales, Australia
ShineHubSales Consultant
Sep. 2019 - Sep. 2021
ShineHubSales Trainee
Sep. 2019 - Sep. 2019
Commonwealth BankSenior Customer Service Specialist
Sep. 2018 - Oct. 2019Sydney, Australia- Inbound calls service centre duties: working with sensitive information, working in a timely manner at all times, reaching KPI’s, situational de- escalations.
- Holding myself and my team accountable for personal KPI’s.
- Understanding customer queries and problems and solving them in an efficient and timely manner.
- Working outside of my delegation, up-skilling during probation.
- Phone etiquette, a self accountable attitude to uphold standards and follow up on all cases and promises I had made.
- Customer first attitude, learning and working with different systems and programs while on the phone.
Data entry, adhering to legislations and protocols. Going above and beyond for customers and team.
- In depth understanding of legislations, underwriting and insurance policies
Platypus ShoesFulltime sales assistant
Aug. 2017 - Jul. 2018Campbelltown/Wetherill ParkFull Time Sales Assistant / Acting 2IC: high pressure, KPI performance based, actively working to solve customer and team problems, high customer service and attention to detail
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