Elliot Peeples - Creative Consultant, Freelance

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Work Background

Versa Shore Inc.Consultant

Jan. 2017San Francisco Bay Area• Compiled a comprehensive data catalog for internal knowledge transfer to Cisco employees for a large multi-year services engagement • Managed Steelbrick/Salesforce CPQ project delivery for Versa Shore’s clients such as Versa Networks • Independently led white-board architecture design sessions for pre-sales and post sales CPQ workshops and salesforce configuration discussions • Analyzed, designed, architected and configured complex price rules using ramps, conditional discounts and price matrices for multiple clients using CPQ technologies from APTTUS & Steelbrick • Created custom quote templates with interactive mail merge capability to programmatically populate the contents of a comprehensive quote portfolio that included bundles, accessories and threshold discounts based on variables

WASD KeyboardsCustomer Service, Operations and Quality Control

Jan. 2014 - Dec. 2017San Francisco Bay Area• Led all aspects of creation and implementation of new inventory control system, from pain point identification to concept presentation through rollout, eliminating component backorder and reducing delivery times • Introduced and grew process solutions for a small, rapidly growing consumer hardware business • Quality customer care via emails and live chats, provide tier-2 tech support • Liaised between customer requests and many varied levels of staff to generate possibilities for customized product based on gathered information • Processed incoming RMA shipments, assess and assign cases to repair staff, performed customer follow-up • Utilized system to provide stock and usage reports to CEO and COO to optimize production timelines, as well as ordering and shipping schedules • Constructed new QA and warranty policies, maintaining quality and efficiency • Improved supply-chain ensure product availability and minimize delivery time

LovesacMarket Operations Manager

Jan. 2010 - Dec. 2014Stamford, CT• Served as liaison between manager, lead, supervisor, and salesperson roles to maintain a high operational standard for all stores in the market area • Worked with all levels of home office staff, including but not limited to web development, sysadmin, director of logistics, and CEO, to meet those standards on a national level • Proposed, engineered, and implemented revolutionary logistics, inventory tracking, and IT solutions, creating real-time access to data tailored to the company’s unique needs and exponential growth • Developed innovative IT solutions, maximizing a limited budget in balance with user-friendly, efficient procedures • Retail location POS customization to create a polished, streamlined staff and customer ordering, transaction and follow-up experience • Position was created in order to accommodate my skills in the MD/DC market, traveled with the company to CT, NJ, and CA to fix their operational issues, before finally transferring to the SF Bay Area Market • Scheduled and directed meetings with logistics and marketing partners to improve relationships and ensure seamless operations

Advanced Biotechnologies IncProduction Coordinator

Jan. 2007 - Dec. 2010Eldersburg, MD• Assigned, tracked, and finished all current laboratory projects and paperwork • Scheduled projects for and manage a team of 7-8 scientists • Ensured all paperwork is in compliance with internal Regulatory Affairs department • Worked in tandem with IT Specialist to develop comprehensive utilization of existing IT solutions, resulting in streamlined individual and team workflow • Developed new and creative solutions to everyday problems in workflow • Coordinated with COO to roll out lab improvement plans for web presence, HR operations and individual laboratory productivity

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