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Network Power<100 people
Roles
👍75%
Sales & BizDev
📋50%
Assistant
💸41%
Marketing
Geos
🇺🇸41%
United States
🇲🇪8%
Montenegro
Work Background
Alpha ReconDirector of Operations
Sep. 2023Colorado Springs, Colorado, United StatesAs with any startup it is typical to wear many hats. I started as a Data Science Project Manager and have fulfilled the DevOps Manager, System Admin, Network Admin, Product Manager, and DBA roles. This have given me a wide range of experience in many areas. As the Product Manager and Development Manager, I have stabilized the Gen 1 product and have assisted in managed various phases of the Gen 2 product. The Gen 2 project's scope encompassed AI model development, backend infrastructure setup, frontend UI/UX design, and integration with existing systems. As we secure our Series A funding I have focusing on Operations and implementing process automation as much as possible to help limit the required back office staff required to run this SaaS business.
Self-employedFreelancer
Jun. 2017Colorado, United StatesClient Name: Meridian University
Industry: Higher Education
Title: Domain Quality Manager (DQM) of IT Services / Operations Manager and Agile Project Manager
Duration: March 2021 - Present
• Operations management over the IT domain.
• Developed and implemented robust quality control processes.
• Coaching development teams on Agile Methodology
• Responsible for resolving escalated cases from the IT Help Desk.
• Perform Product Owner responsible for a new app that will soon be available on the market.
• Responsible for User and Administrator documentation for the new app. • Approve IT Services expenditures and prepare annual budget planning for IT Services.
• Write SQL to troubleshoot data issues
• I leverage my knowledge of JavaScript syntax, operators, and expressions, along with proficiency in maintaining HTML and CSS, to effectively address and resolve support issues.
• Oversee the maintenance of integrated systems such as DocuSign, Circle, Joomla, and Moodle. Client Name: Clarify Technologies
Industry: Software Development
Title: Product Management
Duration: January 2023 - Present
• Serve as a liaison between stakeholders and the development team.
• Maintain, prioritize, and groom the product backlog in Linear.
• Utilizing a Kanban methodology to maintain the product backlog
• Conduct Risk Management analysis and create/manage a risk management plan.
• Perform Quality Assurance on features before they are released. Client Name: Energy Network
Industry: Utilities
Title: Director, Sales Channel Development
Duration: June 2020 – November 2022
• I led a high-performing team, providing direction, coaching, and mentorship to Talent Acquisition Managers.
• Defined and tracked key performance indicators (KPIs) to measure success, making data-driven decisions to optimize results. • I collaborated with cross-functional teams, including sales, marketing, and executive leadership, to align channel strategies with overall business objectives.
CBTSSenior Manager
Nov. 2016 - Jun. 2020Dublin, Ohio, United States• Managed cost, schedule, and technical performance of multiple projects simultaneously.
• Directed all phases of projects from inception through completion.
• Developed and maintained strong internal and external communication channels for project teams.
• Developed and launched a streamlined program reporting system using Microsoft Project data, coupled with the integration of a SharePoint application that I created, dramatically reducing the report generation time from 3 days to mere minutes. • Oversaw the porting and activation of phone numbers to ensure a smooth migration with minimal downtime.
• Designed and implemented enterprise dial plans, call routing, mass notification systems, auto attendants, call queues and call reporting
• Handled escalated tickets from the CBTS help center
• Trained users on the new phone system
• Worked with project teams to develop, baseline, and analyze project schedule, budget, and progress
• Enhanced VoIP product deployment processes for the State of Ohio, resulting in improved customer satisfaction and revenue growth. • Introduced Agile Project Management methodologies, reducing project lifecycle by 30% through process streamlining and accountability initiatives.
Fusion AllianceSenior IT Manager
May. 2013 - Nov. 2016Westerville, OH• Managed projects utilizing Scrum, Agile, and Waterfall methodologies.
• Responsible for day-to-day success of each client project which included:
o Two Merger & Acquisition (M&A) projects for Cardinal Health, a pharmaceutical company.
o Scrum Master for a B2B e-commerce pharmaceutical software application for Cardinal Health.
o Maintained sprint backlog using Jira.
o Deployment and configuration of the Hyland Document Management System (DMS) for Columbus Metropolitan Library, a city government agency.
o Designed, managed the development, and tested a SharePoint Intranet site for Alliance Data, a Finance company. o Assisted with vendor selection for enterprise software for Ohio Deferred Compensation (ODC), a state government agency.
American Electric PowerSenior IT Manager
Mar. 2007 - May. 2013Columbus, Ohio, United States• Managed several projects while at AEP. Here are a few:
o Agile Project Manager on company website redesign https://www.aepohio.com o Scrum Master on Neighbor-to-Neighbor project https://www.aepohio.com/community/caring/neighbor-to-neighbor. This program allows AEP customer to donate funds to help their neighbors pay their electric bills.
o Software Project Manager for AEP’s GridSMART Demonstration Project. I utilized the Software Development Lifecycle (SDLC) and waterfall methodology. (Read more about the project here: https://www.pnnl.gov/projects/transactive-systems-program/aep-gridsmart-demonstration-project)
• Led planning meetings and project updates with a supportive role in stakeholder presentations. • Provided clear and concise written and oral reports and other communication to Senior Management.
• Developed working relationships with the project team, business staff, internal and external customers or partners, contractors, vendors, and suppliers. • Collaborated with Business Analysts to gather business requirements and create technical specifications for application architecture, development, testing, and implementation.
• Presented technical materials to non-technical audiences including senior management.
• Mentored Junior Project Managers. • Selected to a team responsible for restructuring the IT Program Management Office (PMO) • Coached and developed Scrum teams on Scrum methodology and techniques. • Facilitated enterprise change management exercises and promoted continuous improvement.
• Deployed Scrum methodology across the IT Organization, leading to improved project delivery and streamlined timelines
Astute SolutionsSenior Consulting Manager
Jun. 2001 - Mar. 2007• Provided strategic counsel to United Kingdom (UK) clients during Customer Relationship Management (CRM) system implementations.
• Negotiated lease agreement for an office expansion in the UK.
• Led projects for British Airways and Glaxo Smith Kline (GSK) in the UK, delivering impactful solutions.
• Mentored a team of Implementation Consultants.
• Managed all aspects of CRM implementation program delivery including resource assignment and planning, scope, timeline, and budget, developing and maintaining a positive and professional relationship with all project stakeholders; Maintained and grew strong senior leadership relationships.
• Liaison with upper management to communicate timelines and scope of client projects.
• Oversaw and managed the documentation of business requirements, functional requirements/specifications, interface requirements, data conversion requirements, implementation requirements, use cases, scope changes, and design documentation.
• Facilitated project meetings and provided timely status updates to management and relevant stakeholders on the project status, including a budget, task completion, timeline, potential risks, and scope.
• Manage multiple project timelines in parallel, keeping owners accountable for deliverables and deadlines and escalating any risks or dependencies.
• Approve Professional Services expense reports.
• Assist in annual budget planning for Professional Services.
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