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Work Background
Bombay RecordsArtist Relations and Communications
Aug. 2023Vancouver, BCEstablished and maintained relationships with artists, ensuring effective communication and collaboration Created and designed graphics for marketing materials, utilizing innovative techniques to enhance visual appeal Edited videos to produce high-quality content for promotional purposes Developed and implemented social media strategies to increase engagement and reach Crafted compelling copy for various platforms, including bios and other written content Utilized photography skills to capture visually appealing images for marketing campaigns Devised and executed content strategies to effectively promote artists and their work Managed multiple artist profiles and online presence to ensure cohesive brand positioning.
The Sacred Dynamics PodcastContent Strategist
May. 2023 - Mar. 2024Cabo San Lucas, Baja California Sur, MexicoOrchestrated and oversaw all facets of media production for The Sacred Dynamics Podcast, a biweekly show centered on spirituality Ensured visually and aurally captivating content to enhance audience engagement Strategically distributed media across various social media platforms to increase reach and visibility Proficient in marketing strategy, online advertising, online marketing, and brand management.
Pooped Professional Dog WalkingManager
Jun. 2019 - May. 2022Vancouver, British Columbia, CanadaOversaw day-to-day operations, ensuring efficient workflow and client satisfaction Facilitated communication with clients to schedule dog walks and address any concerns Conducted both on and off-leash dog walks, providing exercise and stimulation for pets Proficient in scheduling, team leadership, customer service, dog walking, pet care, and pet portraits Experienced in managing dog behavior, sales, social media, and marketing communications Skilled in written communication, management, pet sitting, and caring for dogs
Christmas Natural FoodsCustomer Service Representative
Aug. 2016 - Mar. 2018Burnaby, BCManaged and directed all incoming company phone calls, processed orders via phone, fax, and email, tracked shipments, and provided assistance to customers with product inquiries Collaborated with the sales team to deliver comprehensive customer support from inquiry to delivery Completed occasional order picking and warehouse duties as assigned
Aloha Brothers Wellness SocietyWellness Advisor
Dec. 2015 - Jun. 2016Conducted research on cutting-edge cannabis science and information to stay up-to-date with industry trends Guided patients in selecting appropriate medicine and dosage for their specific medical condition Utilized social media platforms to effectively drive new business and increase brand awareness Developed educational materials for the company to educate patients and the public on the benefits of cannabis Provided guidance to patients on diet and natural supplements to enhance their cannabis treatment plan Completed general retail duties as assigned to support the overall operations of the business
Ergogenics NutritionEvent Coordinator / Educator
Apr. 2015 - Jun. 2015VancouverCoordinated trade shows and sporting events nationwide in Canada Organized and executed sales and marketing initiatives to drive brand growth Provided comprehensive product education to both consumers and retailers Developed and implemented a distinctive brand strategy within the competitive marketplace
VegaCustomer Experience Representative
Aug. 2012 - Oct. 2013Vancouver, Canada AreaDelivered exceptional customer service to retail accounts and outside sales, exceeding expectations Collaborated with outside sales team to identify and pursue new business opportunities Formulated and executed growth strategies in key areas, driving business development Managed shipment tracking and estimated time of arrival for customers Addressed consumer inquiries related to products and general nutrition Implemented a successful "Save the Sale" program to reduce returns, minimize errors, and boost sales Conducted outbound sales calls and proactive follow-ups to drive sales growth Developed and implemented a Twitter Customer Service plan for the company Participated in in-store and event product demonstrations to showcase products and engage customers
Greens Organic and Natural MarketHealth and Wellness Consultant
May. 2011 - Jun. 2012Vancouver, BCProvided personalized consultations to clients to help them achieve their health goals by recommending suitable vitamins, minerals, supplements, foods, and lifestyle modifications Demonstrated exceptional product knowledge and expertise on a wide range of natural products, while educating customers on the benefits of specific foods available in the store Supported cashiers with transactions when necessary Ensured the general maintenance and upkeep of the store, including occasional merchandising of products Managed the receiving, pricing, and stocking of new inventory to maintain efficient operations
Quiksilver CanadaCustomer Service / Sales
Feb. 2008 - May. 2010Provided customer service to 400 retail accounts for all divisions of Quiksilver Canada in the B.C. territory through phone, fax, and email Enhanced company profitability by delivering exceptional support to the sales force Resolved customer concerns effectively by employing investigative and problem-solving techniques Managed administrative tasks such as front desk reception and filing Conducted detailed order maintenance including tracking style allocation and ensuring timely deliveries Utilized proficiency in Microsoft Office, Navision, ACS400, and SFA programs to execute daily, weekly, and seasonal duties Met strict deadlines during seasonal order entry to ensure inclusion in seasonal buys.
Dell CanadaCustomer Service Representative / Associate Sales Representative
Jan. 2005 - Jan. 2007Responded to telephone, written, fax, and email inquiries regarding post-sales (within 30 days), order management (build status and tracking), and customer service issues in a professional and responsive manner Processed exchange, return, and/or short orders to fulfill customer requirements Reviewed exchange and short order activities to ensure shipment timeliness and advised customers of changes/delays to improve customer experience Managed and resolved post-sales and customer service related escalations as delegated Liaised with corporate sales teams to identify effective resolutions to customer needs, supported the corporate sales division by managing accounts, proactively seeking sales opportunities, and maintaining customer relationships.
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