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Work Background
Advisor360°Senior Instructional Designer
Aug. 2022Waltham, Massachusetts
Advisor360°Instructional Designer
Jun. 2019Waltham, Massachusetts- Created product training plans and needs analyses for software launch at a Fortune 100
- Produced software training eLearnings with Articulate Storyline, Rise, Xyleme, and Camtasia
- Wrote reference guides, job aids, assessments and facilitator guides
- Performed varying roles in data integrity, QA testing, and cognitive walkthroughs
- Designed iterative and Agile collaboration, project management, and review processes
Farm Credit Financial Partners, Inc.Training Specialist / Instructional Designer
Nov. 2017 - Oct. 2018Springfield, Massachusetts Area- Provided onsite, multi-day software instruction and onsite customer support to financial firms across the US
- Created over 120 Storyline-based training courses, including scripts, animation, design assets, and voiceovers
- Designed and created user guides, Help Site documents, graphic assets, templates, and printed matter for use in onsite trainings and e-learning
- As a team, analyzed and updated existing user guides and eLearning courses
- Worked to build and test new support policies to effectively manage customer questions and followup
Statu VariabilisWeb & UX Designer
Aug. 2014Web design, UX consultation, and Wordpress security work for artists, authors, and daredevils.
inRESONANCEWeb Services Implementor & Instructional Designer
Oct. 2012 - Jun. 2017Northampton, MA- Provided highly customized training and support experiences to clients onsite and remotely
- Responsible for building training curriculum for two high-profile products
- Key decisionmaker in product best practices
- Successfully supported and trained over 150 clients around the world to use and master software product
- Served as implementor and project manager on up to 24 projects at a time
- Designed brand-new training curriculum from scratch
- Assisted in reassessment of core messaging, project management, and implementation policies
- Provided technical support by phone, email, and in person
AppleGenius
Sep. 2009 - Aug. 2010- Provided tech assistance, Mac repair and diagnosis at a flagship New York Genius Bar
- Cupertino-trained ACMT, ACHDS, and AASP
ScholasticAwards Program intern
Jan. 2008 - Feb. 2008Paid internship. Initially hired to assist organization of incoming contest entries: became responsible for database cleanup and serving as the sole telephone contact for hundreds of high school principals across the US during extended system failures.
Evolation MediaEditor in Chief, Technology Lead
Apr. 2007 - Oct. 2010HTML/CSS, PHP, domain hosting, SEO and WordPress administration/management for 8 client systems.
HarvestworksDigital Media Intern
Jan. 2007 - Feb. 2007Greater New York City Area- Tutored users in Final Cut Pro; analyzed, converted, edited and documented project footage
- Crafted press releases detailing the achievements and plans of Harvestworks Residency award recipients
HarperCollins PublishersInternet Development Intern
Jan. 2006 - Feb. 2006Responsible for performing usability, QA and UX testing throughout all elements of the "largest website rollout in [the company's] history".
Bennington CollegeAssistant Photographic Archivist
Sep. 2005 - Dec. 2008Designed digital asset management workflow to assist in modernizing the photo archives.
Effectively sorted, analyzed and cross-referenced 10,000+ photographs in the archive.
Whitney Museum of American ArtYouth Docent
Sep. 2004 - Aug. 2005Greater New York City Area- Conducted informative and professional tours of the museum’s collection to visitors from age 6 to 106
- Moderated intergenerational panel discussions on collection works and represented the Whitney professionally to outside organizations (Noguchi Museum, PS1, individual artist studios) - Engaged in dialogues with emerging artists, including live interviews with a studio audience
Self EmployedInstructional Designer & Technical Trainer (Freelance)
Feb. 2002 - Aug. 2011Greater New York City Area- Designed software training sessions customized to a variety of age groups and levels of experience
- Conducted onsite private instruction in advanced applications (Photoshop, Final Cut, Lightroom, DayLite)
- Produced followup learning materials including documentation, audio walkthroughs, and screencasts - Responsible for client invoicing, billing, travel, subcontracting, and followup
- Created business operations workflows and offered consultations on business process improvement (BPI)
- Performed initial configuration, data migration, solution setup, and software/hardware troubleshooting
- Advised small business owners on available solutions, purchasing decisions, and workflow enhancements
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