Tristan Mercer

Senior Project Manager @Medibank

Australia✔️ IT🧨 ConsultingProject Manager

As Tristan Mercer, a Senior Project Manager, I have successfully led and executed numerous complex projects within budget and time constraints, consistently meeting project goals and exceeding stakeholder expectations. I have demonstrated strong leadership and exceptional problem-solving skills, effectively managing diverse teams. I have also implemented innovative project management methodologies, resulting in improved efficiency and productivity. Additionally, I have a proven track record in risk management, strategic planning, and process improvement. My excellent communication skills have enabled me to build strong relationships with clients and stakeholders, contributing to business growth.

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Work Background

MedibankSenior Project Manager

Feb. 2024Melbourne, Victoria, Australia · Hybrid

Terra Firma Business ConsultingSenior Project Manager

Feb. 2024Melbourne, Victoria, Australia · Hybrid

Guild GroupSenior Project Manager

Feb. 2023 - Dec. 2023Melbourne, Victoria, Australia · HybridSuccessful delivery of regulator-driven projects with requirements for CPS/SPS 220 across the Guild Insurance and Superannuation businesses. Remediation focussed activities to meet APRA requirements. Oversight of Risk Management Framework uplift, risk and control design, uplift and assurance and cultural change.

PwC AustraliaSenior Project Manager

Feb. 2022 - Feb. 2023Melbourne, Victoria, Australia · HybridProjects at PwC. A large and complex environment, with projects across Australia, Europe, UK and the US. Projects include: Global divestment Local divestment Geopolitical strategic country exit Internal facing mobile application iPower (in-house global timesheet application) projects Currency conversion - Leading end to end delivery in PwC across software, cloud and hardware projects - Working with change and comms management to align and deliver - Working with a range of vendors for the delivery of project work, with tasks across the procurement process - Planning and overseeing projects to ensure they are completed on time and within budget - Planning and tracking project resources, preparing budgets, and monitoring progress - Working closely with stakeholders to ensure the solutions and outcomes meet expectations - Problem solving through collaboration and innovation.

RMIT UniversitySenior Project Manager

Oct. 2021 - Feb. 2022Melbourne, Victoria, AustraliaFocussed on the digital transformation of the Research and Innovation area, I delivered a new vendor build bespoke application. - Managed vendor, working with RMIT Product Manager, moving a manual process involving 24,000 research output and over 100 researchers to an integrated tool that allowed for external submission. - Guided vendor team of 8 through delivery, security testing and go-live activities.

MedibankSenior Project Manager

Dec. 2018 - Oct. 2021Docklands, Victoria, Australia · HybridLed the successful delivery of major projects through agile methodologies, overseeing cross-functional teams spanning the breadth of the company. Reporting through to the Customer Portfolio team, I proactively engaged with business and technical stakeholders ensuring transparent communication of progress and expectation management. Notable achievements include: - Delivery of Private Health Insurance Reforms to the ahm business. Mandatory regulatory reforms for all PHI's. - Delivery of Medibank Premium Review FY20 & FY21. End to end delivery of annual review to members - cross-functional delivery across Portfolio, Marketing, Fulfilment, Core System, Digital, Testing and Customer Channels. Agile delivery approach. - Delivery of FY20 Tax statement project across Medibank and ahm. End to end delivery, cross-functional teams across Enterprise Data, Marketing, Fulfilment, Customer Channels and Core Systems. - Responsible for delivery across cross-disciplinary teams and outcomes for respective platforms - Focal point of contact to the business and leadership teams for the projects -Facilitating quarterly planning to ensure all business objectives are translated into a coherent delivery plan

Terra Firma Business ConsultingProject Manager

Feb. 2018 - Oct. 2021Melbourne, Australia

National Australia BankProject Manager, Digital

Feb. 2018 - Dec. 2018Melbourne, Australia · On-siteFacilitating the Agile process - estimation, elaboration and planning meetings, kicks offs, standups, retros, showcases. Ongoing PM disciplines for the execution of delivery including status reports, dependency and stakeholder management, risk and issue tracking.

nbn™ AustraliaIteration Manager

Mar. 2017 - Dec. 2017Melbourne, AustraliaIteration Manager in Finance, Procurement and Supply. Project planning and management, team management, Product Owner support, process management and improvement, lean-agile leadership. PI planning preparation and participation. User story definition and estimation.

ProtegicProject Manager

Jul. 2016 - Dec. 2017Melbourne, AustraliaDelivering total project management outcomes, ensuring the customer gets the best possible result.

nbn™ AustraliaProject Manager

Jul. 2016 - Mar. 2017Melbourne, AustraliaProject Manager across a number of fast-paced projects in the Oracle and Business Analytics space. Stakeholder management, 3rd party delivery management, cross functional team engagement, governance, schedule management, diligent financial management, risk management.

ANZProject Manager, Risk

Jul. 2014 - Jul. 2016Melbourne, AustraliaProjects in Credit Risk & Operational Risk areas including: - CPS 220 - Advanced Asia Accreditation - Enterprise Limit Management Stakeholder Engagement Data Migration Regulator relations

ANZProject Manager, Risk

Jan. 2009 - Jul. 2014Melbourne, AustraliaManagement of Credit Risk, Market Risk and Operational Risk systems. Technology change management. Project Management. Release Management. Stakeholder engagement and expectation management.

ANZProject Manager

Feb. 2003 - Dec. 2008Melbourne, AustraliaProject management roles involving Infrastructure delivery, software delivery Basel II - end to end delivery of 3 in house systems Variety of infrastructure projects including database and telephony Technology PM, Infrastructure PM

ANZResource Manager

Feb. 2001 - Feb. 2003To provide resource management expertise, information and consistent processes to ensure both timely and cost efficient resourcing is provided to all IT teams. This is primarily measured through the maintenance of the average unit resource rate for IT staff.