Huma Baig

Lead PM/ BA @Al Salam Bank

Bahrain💰 Investor & VC🔥 Startup Founder💸 Marketing✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDev🐦 Design🧨 ConsultingPortfolio Manager🏦 FinanceProject ManagerBusiness AnalystPresentation Designer

Huma is a qualified Lead PM/BA Consultant with 15 years of professional experience within the Financial & Banking industry. Competitive experience in the end-to-end delivery of critical projects across the UK, and Middle East. Business Transformation · Governance · Leadership · Corporate Governance · Senior Stakeholder Management · Budgeting · Resource Allocation · Key Performance Indicators · Cross-functional Team Leadership · Programme Governance · Problem Solving · People Development · Business Planning · Project Planning · Team Management · Agile Project Management · Communication · Microsoft Office · Engaging People · Business Strategy · Project Delivery · Stakeholder Management · Program Management · Risk Management · PMP

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Work Background

Al Salam BankBusiness Consultant Lead PM/BA

Sep. 2022BahrainAs a Technical Digital Lead Project Manager/Business Analyst, I bring a strong blend of project management and technical expertise to drive transformative initiatives. Proficient in overseeing complex digital projects, I excel in strategizing, planning, and executing technological integrations with a focus on business objectives. With a solid foundation in technology, effective leadership, and communication skills, I adeptly guide cross-functional teams, ensuring smooth digital transitions through a proactive and solution-oriented approach. I handle vendor sourcing, budget-friendly solution selection, and business return forecasting, conducting global analyses to enhance regional workflows. Utilizing my expertise in APIs, GUIs, Middleware, and cloud-based data drivers, I digitize technology to achieve challenging project outcomes. This includes producing Business Operating models and facilitating the acquisition and merger of the largest Islamic bank, seamlessly transitioning customers into Al Salam. Providing analytical research and data solutions for future-proofing the bank, I employ Agile and Waterfall methodologies to introduce a hybrid working style. As a mentor and go-to person, I've enhanced the IT department's skills, utilizing tools like Jira and effectively capturing hard data.

BarclaysLead Business Analyst

Sep. 2019 - Sep. 2022United KingdomSuccessfully implemented projects and offered support across various business sectors, including Trade and Working Capital, Digital Transformation, Change resulting in exceptional outcomes. • Demonstrated a comprehensive understanding of the business. • Applied analytical skills to identify and resolve problems. • Communicated proficiently across all levels. • Successfully managed relationships with both internal and external clients. • Employed negotiation skills and built consensus. • Modeled data and processes for enhanced understanding. • Strategically planned and managed activities. • Contributed to the development of business strategies. • Effectively managed organizational change processes. Requirements gathering played a crucial role in the success of project management and application development, involving: • Conducting interviews with subject matter experts (SMEs). • Organizing intricate information into coherent subject areas. • Translating technical language into business terms and vice versa. • Ensuring stakeholder involvement at various levels. • Drafting clear and concise documentation for users and technicians. • Collaborating with multidisciplinary teams. I played a key role in creating and delivering successful software solutions for internal use, actively engaging, and managing stakeholders. I provided technical solutions and supported post-live stabilization in projects, including User Acceptance Testing (UAT) and System Integration Testing (SIT). Agile methodologies were applied to capture and host business processes and requirements, occasionally incorporating hybrid approaches with the use of Waterfall techniques. Guided and provided mentorship to a team consisting of five Business Analysts, overseeing their personal development, aligning individual career goals and objectives, and fostering skill enhancement. Additionally, managed the distribution of projects within the team.

BarclaysSenior Business Analyst Project Lead

Sep. 2013 - Oct. 2019Working in the Digital & Transformation business area, evolving the business and change, using automated technology, solutions and streamlining processes throughout the banking departments. Completing business requirements, analysis of documents prior to submission for sign off and approval. Creating the target operating model and business operating model. Extensive process mapping documents, creating options papers, delegating • Act as a liaison between support groups, using strong communication skills to elicit, document, analyze and validate business processes, and solution requirements • Analyze existing business processes to improve data structure across numerous systems • Work with various functions and end users to identify, document, and communicate standard business processes • Create and maintain business process workflows and flowcharts • Operates as a team member and as a team leader. Advise on methods to improve business processes • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and helping develop and implement solutions • Formulate ways to improve business processes through data modelling • Define business process and technical requirements based on business needs

BarclaysSpecialist complaints manager

Oct. 2013 - Oct. 2014As the Specialist Complaints Manager for PPI at Barclays Bank, my responsibilities encompass overseeing financial ombudsman cases, handling settlements, crafting customized correspondence, and effectively leading a team. I am also tasked with innovating work processes to minimize manual interventions and exploring novel approaches to enhance efficiency.

Yorkshire Building SocietyMortgage Specialist

Aug. 2010 - Oct. 2012Navigate the intricate landscape of executing corporate policies and upholding rigorous service standards within the complex realm of financial services, encompassing aspects such as interest charges, surcharges, collateral requirements, and the meticulous management of approved loan products and schedules, as expressly directed by the directives of the bank's executives. Undertake the formidable task of overseeing a cadre of mortgage lending officers, ensuring their adherence to prescribed duties and responsibilities. Tackle the multifaceted challenge of ensuring plans are readily available to provide vital support to financially vulnerable consumers grappling with the complexities of mortgage payments. Introduce a spectrum of nuanced measures, ranging from crafting bespoke payment plans and implementing payment holidays to strategically extending mortgage terms with the aim of alleviating monthly repayment burdens. Navigate the intricacies of transitioning clients from a capital mortgage to interest-only structures, meticulously adhering to stringent governance standards and diligently verifying the unique circumstances of individual customers. In this multifaceted role, the paramount focus is on prioritizing the comprehensive analysis of customers' intricate financial situations. This analytical scrutiny is geared towards fostering responsible decision-making, ensuring that the chosen interventions genuinely benefit the customers, thereby preventing any exacerbation of their prevailing financial challenges. Navigating a complex array of policies and intricacies, the role requires adeptness in decision-making that not only adheres to governance standards but also demonstrates a profound understanding of customers' circumstances to proactively address their financial complexities.

CapitaCustomer Service Specialist

Mar. 2006 - Aug. 2010During my tenure at T-Mobile, I assumed the responsibility of delivering swift and thorough customer support across various communication channels such as phone, email, and chat, aimed at guaranteeing utmost customer satisfaction. My role involved adeptly handling technical troubleshooting, processing orders, and resolving issues, all while maintaining a keen focus on an in-depth understanding of products and adherence to service standards. Through my clear communication skills and empathetic approach, I significantly contributed to cultivating a positive and gratifying customer experience. A noteworthy aspect of my contributions involved playing a pivotal role in proactively addressing service-related concerns, thereby preventing customers from falling into arrears. This proactive approach not only showcased my dedication but also proved instrumental in ensuring a seamless customer journey, facilitating effective issue resolution, and ultimately contributing to the overall success of customer service operations.

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