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Work Background
FortraDirector Cloud Security Professional Services
Aug. 2019United States• Architected, deployed, and managed security solutions for Fortune 500 Customers, increasing Customer satisfaction by 65%.
• Mentored and coached teams implemented scalable processes for delivery and sales practices, and created employee onboarding plans, resulting in a 35% increase in employee satisfaction and 20% reduction in turnover.
• Integrated user classification solutions like Boldon James, Titus and Microsoft Information Protection, which reduced data leakage incidents by 75%. • Standardized business practices for consistent delivery across engineers and introduced Lean Agile principles, leading to 40% improvement in project delivery time and Customer satisfaction. • Automated standard deliverables for Customer implementations in On Premise, Managed Services, and SAAS, resulting in 80% reduction in deployment time and improved Customer satisfaction.
• Collaborated building the framework for the Managed Service and SAAS Offerings, expanding the Company's focus on Cloud Business to over 300 enterprise customers on the Cloud, generating over $200M in additional revenue.
• Created entire library of pre-packaged data protection content and kicked off a new team to maintain it, leading to 80% reduction in time to deploy new data protection solutions.
• Attended multiple security trade shows as a member of the presenting team and provided training workshops for Sales Engineering, resulting in a 55% increase of leads generated from trade shows and 30% increase in closed deals.
• Led a global team of security consultants, project managers, and data analysts to become trusted advisors to customers, driving value from their needs to technology solutions and products, resulting in 60% increase in customer retention.
• Worked closely in the product management cycle with engineering to cover functionality gaps and prioritize enhancement requests to amplify customer value, resulting in a 30% increase in customer satisfaction and a 15% increase in upsell opportunities.
FortraCloud Security Services Delivery Manager
Jan. 2018 - Aug. 2019United States•As a Delivery Manager introduced standardization of business practices to ensure consistent delivery across all engineers in the group.
•Introduced and transitioned the team to use Lean Agile principles to align with efforts of the Engineering units.
•Automated the Standard set of deliverables for Customer implementations On Premise as well as in Managed Services and SAAS formats.
•Worked on the creation of the Customer Success team which is now a main driver of Customer satisfaction and retention.
FortraSenior Security Solutions Architect
May. 2015 - Jan. 2018United StatesSecurity Solutions Architecture, Planning, Design, Installation and Deployment of DG for Fortune 500/Global 1000 Customers in the United States, Japan, Czech Republic, Germany, Austria, Netherlands, Canada, Italy, South Africa. •Integration to third party products like User Classification Boldon James/Titus, Microsoft Information Protection •Created entire library of baseline data protection prepackaged Content for the product and kicked off the creation of a new team in the Company that would keep that content moving forward; the Content Team now is an integral part of the product offerings and is what MSP/SAAS and OnPrem Customers consume to cover their Data Protection requirements as a starting point.
•Attended Multiple security trade shows like BlackHat, RSA, B-sides as a member of the presenting team with the Sales Engineers and assisted Sales team throughout the lifecycle of their Opportunities supplying Training workshops for the Sales Engineering unit as well as personally attending onsite Customer visits, POCs, Account Rescue efforts and Requirement Gathering sessions.
Directory ConceptsSenior Solutions Architect & Infrastructure Consultant
Feb. 2011 - Apr. 2012Sydney, AustraliaDC was an IT Consultancy firm with focus on Identity and Access Management, Resource Management, Collaboration, Data Centre and Directory solutions for Healthcare, Education, Financial and Government Customers in Australia and New Zealand. • Managed key Australian clients in Finance, Oil and Gas, Education, and Government, generating $30M in revenue.
• Led the Endpoint Management Team, establishing vendor partnerships and designing solutions that boosted productivity by 45%.
• Implemented successful business development strategies, resulting in a 50% increase in new business and client acquisition.
• Established a new business unit for an Australian identity management integrator, increasing revenue by 40% in the first year.
• Implemented efficient virtualization and configuration management technologies, reducing system downtime by 30% and improving performance.
• Managed a smooth migration project for Southwest Alliance of Regional Health, ensuring zero data loss for 2,000 end-users.
• Led a project at Macquarie University, streamlining endpoint management for 5,000 users.
• Implemented best practices in project management, improving project delivery and customer satisfaction.
• Delivered an end-to-end virtualization solution for Transport NSW, serving over 10,000 users.
• Integrated a secure remote access solution for the NSW Government Ministry of Transport, benefiting over 5,000 users.
• Provided IT staff training on SCCM/Wise Package Studio at Surf Coast Shire Council, increasing efficiency in endpoint management.
• Conducted a seamless migration process and Active Directory analysis at OnePath ANZ, serving over 2,000 end-users.
FortraInfrastructure & Automation Engineer, Professional Services Consulting
Apr. 2007 - Aug. 2010Tokyo, JapanVerdasys, provides Enterprise Information Protections (EIP) solutions that secure proprietary and sensitive data and the integrity of business processes essential for Global 2000 companies to successfully compete in today’s highly collaborative and mobile environments. Digital Guardian, the leading EIP market solution, is a centrally managed data security platform that discovers, classifies, monitors, controls and encrypts sensitive information across desktops, laptops, mobile devices, email, Web transactions, terminal servers and Enterprise applications. Verdasys customers include the US and UK governments and the global leaders in financial services, insurance, technology, manufacturing, and healthcare industries around the world. I Joined Verdasys to provide expertise on Windows Infrastructure Design and Solution Implementation, Configuration Management, Virtualization, Scripting and Server technologies, a customer facing engineer bridging the business needs of our customers to the technology available to protect them and enable them to achieve compliance, capable of talking business and 1’s and 0’s with C level executives, Engineers, IT Staff and Systems Administrators. • Demos, POC, custom packaging and implementations • Technical leader for Verdasys Japan team
• QA, Performance, Load, Stress, Benchmarking and Smoke Testing and Bugfix Validation for EIP Software Digital Guardian with testing software like HP LoadRunner, WinRunner, SiSoftware Sandra XII an others on ISA environments with VuGen, VBS, AutoIT and Wise scripts.
• Planning, Design, Installation and Deployment of DG for Fortune 500 and Global 1000 Customers in the United States, Japan, Czech Republic, Germany, Austria, Netherlands, China, Canada, Romania, Mexico, Italy, Greece, Israel like Broadcom, GE, Panasonic, Toshiba, Dupont, Honda, Ferrari, ING, Bank of Montreal, Deutsche Bank, Verizon, Cigna, Samsung, Toyota, Cadence, JP Morgan Chase among others.
BroadcomSenior Engineering Systems Analyst
Sep. 2004 - Apr. 2007Irvine, California, USA• Demonstrated expertise in Windows Server Administration for global sites and Enterprise Altiris Administration & Infrastructure Design.
• Contributed to the development of an Automated Enterprise Deployment System, improving efficiency and reducing errors.
• Involved in the HD Video Compression team for HD/DVD & Blu-Ray chip, contributing to the title creation system and distributed load application.
• Proficient in Blade Server Installation and Administration, and a member of the Ethernet Chip Team / ASF technology.
• Active participation in IEEE meetings and events, such as the CES show, influencing industry-wide standards.
• Designed infrastructure for Mergers and Acquisitions, Data Center Migrations, and Consolidation Planning.
• Expert in Image and Rapid Install Packages Creation and Deployment, Software Delivery, and Patch Management.
• Managed Load Sharing Facility Environment Administration.
• Led successful IT Projects including DLP Digital Guardian Software Deployment and Configuration and provided expert guidance to infrastructure and hardware engineering teams in the semiconductor industry.
Boston Medical CenterSenior Computer System Analyst
Jun. 2003 - Sep. 2004Boston, MA, USA• Provided technical support for Windows users in a large-scale healthcare IT environment.
• Led project for Exchange/Outlook migration, implementation and support in a regulatory compliant environment.
• Implemented Altiris Deployment Server for automated software deployment and inventory management in the healthcare IT environment.
• Supported Citrix environment for remote access to medical software and electronic medical records (EMR) in a regulatory compliant environment.
• Directly exposed to data center infrastructure, medical software, and regulatory environment, ensuring compliance with HIPAA, HITECH, and other healthcare regulations.
• Collaborated with healthcare providers and clinical staff to ensure the availability and reliability of critical healthcare applications.
• Provided support for medical software applications in a clinical environment.
• Contributed to the design and implementation of data center solutions to support the growing demand for medical software applications and electronic medical records.
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