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Work Background
Zoox Smart DataProject and Partnership Manager
Dec. 2023 - Mar. 2024Brazil, São Paulo• Prospected and managed strategic partnerships, resulting in the opening of new sales channels and revenue streams.
• Coordinated internal teams and partners to ensure the efficient execution of partnerships and development of innovative solutions.
Zoox Smart DataCommercial Management Manager
Mar. 2023 - Dec. 2023Brazil, São Paulo• Led the commercial team, defined business scope and objectives, achieving a 30% annual sales performance increase.
• Monitored and consolidated key performance indicators, reporting directly to the company's CEO.
Zoox Smart DataProject Manager
Mar. 2020 - Mar. 2023Brazil, São Paulo• Managed a portfolio of digital transformation projects focused on AI platforms, leading the project team responsible for coordinating multidisciplinary squads in the development of new products and data intelligence solutions. This initiative resulted in the launch of a scalable AI platform aligned with the company’s strategic goals.
• Structured and implemented project governance practices, developing and applying a custom methodology for squads, optimizing resource allocation, promoting team integration, and increasing delivery performance by 25%.
Bluecore.itProject Manager
Feb. 2019 - Mar. 2020Brazil, São Paulo• Managed the project to build and implement the third-sector e-commerce platform "Abrace uma Causa". Developed the product roadmap, managed resources, and ensured the project met deadlines and business priorities.
• Implemented integrated functionalities and process improvements, enhancing the end-customer experience.
Kings EducationStudent
May. 2018 - Oct. 2018London, United Kingdom• Intensive English course for Business and Finance.
Santander BrasilCustomer Satisfaction Sr Consultant
Jan. 2015 - Mar. 2018São Paulo, Brazil• Implemented a methodology to measure all the costs involved in customers complaints, which brought visibility and helped the Board of Directors make better decisions about opportunities to increase efficiency and reduce claims.
• Preparation of reports about customers complaints in all regulatory and relationship channels.
• Established and executed an improvement plans to reduce customers complaints.
Santander BrasilProject and Processes Management Consultant
Feb. 2011 - Jan. 2015São Paulo, Brazil• Managed strategic projects to improve business, processes and systems.
• International work experience as a Project Manager of projects sponsored by the Head Office in Madrid, Spain, involving participation in face-to-face meetings and video conferencing (between Nov-12 and Dec-13).
• Active participation in the incorporation process of Bank Real ABN Amro (acquired by Santander Bank in 2007). Responsible for managing projects to make changes in these relationship channels: internet banking, mobile banking and call centre services.
• Timetables and scopes management, making changes when necessary to ensure the fulfilment of the projects objectives.
• Monitoring the project execution and communicating with the Stakeholders about progress by status reports and executive meetings.
Santander BrasilProject and Processes Management Analyst
Nov. 2005 - Feb. 2011São Paulo, Brazil• Process mappings to identify improvement opportunities based on key business performance indicators.
• Preparing change management plans to mitigate impact over the customers and employees.
• Monitoring key performance indicators to ensure that the project objectives were reached.
Itau Bank BrasilProcesses Management Analyst
Mar. 2004 - Nov. 2005São Paulo, Brazil• Process mappings to identify improvement opportunities based on key business performance indicators.
• Monitoring key performance indicators to ensure that the project objectives were reached.
• Supporting the Senior Consultants in timetables and scopes management, as well preparing all the projects status reporting.
Itau Bank BrasilJunior Insurance Technical
Oct. 2002 - Mar. 2004São Paulo, Brazil• Risk analysis for car insurance proposals.
• Preparing quotes car insurance.
• Supporting insurance brokers to clarify any technical questions about company systems operation or insurance policies.
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