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Work Background
Consultant and Fractional COO
Nov. 2023Eagle Mountain, Utah, United States
Pixll.ioChief Operations Officer
Sep. 2022 - Dec. 2023
Vivos Therapeutics, IncProject Manager for Medical Advisory Board
Feb. 2022Utah, USAI started with Vivos Therapeutics, Inc. as a Practice Advisor and acquired key understanding of organizational operations by collaborating with various departments. In my current role as Project Manager of the Medical Advisory Board, I deliver assistance to physicians during research initiatives as
well as steer projects if required. In my time with Vivos, I have effectively performed as Project Manager for the Creative team to update delivery deadlines and visibility across essential departments. I was responsible for guiding and inviting prospects to learn more about the Integrated ProviderPprogram by contributing effectively in development & management of Summit Club. I was proctor/host of educational weekly webinars. Some of my notable achievements for these roles are mentioned below: - Enhanced market awareness of Vivos by 50% by initiating new lead generation program.
- Excelled as Director of Sales Operations to define/analyze metrics and successfully implement reporting.
- Demonstrated remarkable efforts in exceeding production expectations, while serving as Market Advisor (Sales).
- Supervised overall Market Advisor operations in challenging situations and maintained company culture, principles, and activities.
- Ensured successful handoff and progression through pipeline by actively collaborating with Sales, Marketing, and Practice Support departments.
Vivos Therapeutics, IncDirector of Market Advisor Relations
Feb. 2019
GHS Interactive Security, LLCDirector Of Internal Operations
May. 2014 - Feb. 2019Woodland Hills, CADuring my tenure with GHS (now Vio Security) I successfully attained promotion from Admin Trainer to Executive Level position by showcasing outstanding strong training, operating, and team leadership performance. I provided training and supported admin staff across several locations to perform as cohesive team with standardized metrics and daily processes. I also efficiently implemented best practices by formulating a customer care policies and procedures manual that was utilized company-wide. Additionally, I outlined and carried out compliance standards to protect business's resources and reputation. I cooperated with regulatory bodies to identify and mitigate all client concerns, while nurturing / strengthening positive relationships with customers. My important accomplishments for this position are written below: - Achieved A+ BBB ratings by operating business in trustworthy manner. - Boosted funding percentage by 98% through execution of best practices.
- Maintained one call resolution by 95% by optimizing 15% customer call center SLA.
- Established call center metrics to maximize handle times by 20% and comply with Service-level Agreement (SLA).
- Served as Litigation Liaison to negotiate multiple escalated disputes with customers/vendors and prevent legal fees/negative exposure.
- Served as public face of company and trained in PR and incident mitigation
Independent ConsultantIndependent Consultant
Jul. 2010Greater Salt Lake City AreaCindy Sullivan has worked for over nine years in the security industry. As a Funding Director, she has managed teams of over one hundred people and facilitated the funding of over eighty thousand accounts through dealer funding programs with ADT, Monitronics & SAI and in addition facilitated bulk sales with ADT, Counterforce, Criticom, Protection One and others, totaling over $100M in revenue. Ms. Sullivan has experience in all aspects of managing a security company from account creation and sale to customer service, portfolio management and collections. Ms. Sullivan has been responsible for overall operations management in security including training, human resource management and organizational development and knows the unique challenges of maintaining a solid workforce and positive reputation in the home security industry. Most recently, Ms. Sullivan held the position of National Operations Trainer at Monitronics International, Inc. where she helped pilot a program to strengthen dealer businesses through implementation of best practices.
Monitronics InternationalNational Administrative Trainer
Apr. 2010 - Oct. 2011
Platinum ProtectionContract Admin Manager
Jan. 2010 - Jan. 2010
XClosure, Inc.Executive Assistant
Aug. 2009 - Apr. 2010
Self EmployedConsultant
Apr. 2008 - Aug. 2009
Firstline SecurityDirector of Funding
Jul. 2003 - Apr. 2008
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