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Work Background
NTT Ltd.Senior Technical Specialist
Jun. 2022Cluj, România · RemoteApplying subject expertise in evaluating business operations and processes.
Identifying areas where technical solutions would improve business performance.
Consulting across business operations, providing mentorship, and contributing specialized knowledge.
Recommending technical solutions and determining software development requirements.
Providing subject expertise and guidance to IT developers during the software development life cycle.
Overseeing the development, testing, and implementation of technical solutions.
Determining whether technical solutions meet defined requirements.
Verifying technical reference information, including user guides, training manuals, and system requirements.
Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
Documenting processes and disseminating information to all relevant stakeholders.
HoneywellSr Technical Specialist
Apr. 2019 - Nov. 2021Bucureşti, România · On-siteProviding Level technical support for core Fire and Video systems, providing answers and solutions related to
the product portfolio (Esser for Fire and Heitel and Xtralis for Video). Converge of Technical Support Help desk(hotline & e-mail). Resolving customer issue and providing technical support and client consulting. Check product problems Registering problems reported in Salesforce(SFDC) Escalating problems to Development Team, encountered issues for products Sending feedback about product improvements to sale support , supervisors and project manager Firmware Tester for Video Software AdproXtralis
WiproIT Support Specialist
Aug. 2018 - Apr. 2019Bucureşti, România · On-siteResponsabilities:
- Providing technical support, answering support queries via Web, email, Chat and phone;
- Identifying the issue and categorizing/ prioritize the incident;
- Referring KB for workaround /resolution and attempting resolution;
- Ticket reassignment to PRG's if ticket unresolved by L1/L2 - Routing /chasing of tickets with other PRG's;
- Recording trend of calls and identifying outages proactively; - Recording/ Updating the outage /bulletin message in Remedy /ACD based on the status update received by
the PRG;
- Identifying the trend of calls /tickets and highlighting it to TL/ SDM as applicable for outage confirmation;
- Conducting Audits and Mentor L1 Team Members; Training the L1 team on the process / top issues;
- Ability to prepare the MIS Reports;
- Client Escalations and Client interfacing;
- Evaluating performance and recommend improvements, world-class customer service begins with treating
humans like humans
UbisoftTechnical Support Specialist
Sep. 2017 - Jul. 2018Bucureşti, România · On-siteResponsabilities:
- Handling native language customer contacts, responding to incoming phone calls and written
correspondence;
- Problem-solving and reacting to customer situations;
- Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution;
- Looking at opportunities to make changes and improve the processes where possible
Lead Capital MarketsBackoffice Employee
Jun. 2016 - Aug. 2017Servicii financiare de tranzactionare licenatiate de CySec
Primirea si transmiterea ordinelor privind unu sau mai multe instrumente financiare
Executarea ordinelor in numele clientilor Tranzactionarea pe cont propriu
Pastrarea in siguranta si administarea instrumentelor financiare in contul clientilor ,inclusiv custodia Acordarea de credite sau imprumuturi unui investitor, pentru a-i permite acestuia efectuarea unei tranzactii cu unul sau mai multe instrumente financiare, in cazul in care firma care acorda creditul sau imprumutul este implicat in tranzactie
Servicii de schimb valutar in legatura cu activitatile de servicii de investitii prestate
DHLCurier
Aug. 2015 - May. 2016Germania · On-siteTransportul documentelor si a corespondentei, primirea, inregistrarea si repartizarea corespondentei in interiorul societatii
Ridicarea si expedierea corespondentei la destinatari
Inregistrarea hotararilor si deciziilor luate de conducere
Aplicarea stampilei si repartizarea acestora la compartimentele firmei, tehnoredactarea documentelor
VodafoneBackoffice Representative
Jun. 2014 - Jul. 2015Bucharest, RomaniaCoordonarea si gestionarea liniei de abonamente Vodafone Germania Solutionarea fiecarei reclamatii scrise a abonatilor Vodafone
Rezilierea abonamentelor
Preluarea abonamentelor
Calculul ratelor la facturile neachitate
Administrarea conturilor abonatilor Vodafone
Horst Neger GmbhSupraveghetor linie imbuteliere
Jun. 2013 - Apr. 2014Mautern/Donau Austria · On-siteOperarea liniei de imbuteliere Producerea volumului planificat (cantitativ si calitativ) cu utilizarea eficienta a materiilor prime, produselor intermediare si utilitatilor in conformitate cu cerintele de calitate, mediu, siguranta alimentara, sanatate si securitate in munca
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