eBayDirector, Selling from global emerging markets
Sep. 2019 - Sep. 2022Moscow, Moscow City, Russia · On-site- Staffed a marketing, sales and product teams ⇒ Delivered above the budget GMV growth
- Created ecosystem for SMB growth ⇒ Increased seller engagement (NPS 2x up),
- Re-invented customer support org ⇒ Increased Csat levels dramatically
- Fixed new seller flow ⇒ Seller success rate up several pp
- Led covid resistance program in emerging markets ⇒ Thousands of SMBs saved their businesses and started online export