Andrew Baird - Consultant, ABconsulting

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Work Background

CanCanariaCo-Founder

Jan. 2022Las Palmas de Gran Canaria, Canary Islands, SpainVenturing into a new realm to channel my corporate expertise into my profound love for travel and outdoor pursuits, I teamed up in a partnership to create an excursion company in Gran Canaria. Tasked with establishing the comprehensive operational functions of the company, I embraced challenges in unfamiliar territories, delving into web and graphic design. This journey also presented opportunities to enhance my skills in marketing and promotional endeavours, further enriching my professional repertoire. The business has achieved full establishment, offering a diverse range of over 20 activities on a daily basis. Additionally, it hosts an annual 'Adventure Week,' a dedicated week filled with various outdoor adventure sports seamlessly integrated with engaging social events.

Equinix EMEADirector Project and Programme Management

Nov. 2020 - Jan. 2023London, England, United Kingdom

EquinixInterim Head of Networks Project Management Office – EMEA

Sep. 2018 - Nov. 2020London, United KingdomInterim role to transform PMO function, implementing standard process, procedures and governance. Tool selection and implementation across EMEA teams for project Management. Migration of approx. 100 live projects to new tool and process.

Equinix EMEAInterim Director Network Engineering – EMEA

Jun. 2018 - Sep. 2018London, United KingdomInterim role with responsibility to address key business issues, to include; - Implement Network Capacity Management EMEA wide - Implement process for effective service transition to Operations - Standardise and streamline Network Deployment process - Evaluate and proposes improvements to PMO function

Consult Our Source, LLCSenior Management Consultant

Oct. 2017 - May. 2018San Francisco Bay Area, London

EquinixService Delivery Manager (EMEA)

Mar. 2016 - Oct. 2017London, United Kingdom

TravelSydney to London, following the Silk Road trade routes

Sep. 2015 - Feb. 2016After 14 years living and working in Australia I decided to relocate back to the UK. My interest in the Ancient Silk Road routes traversing China and Central Asia lead me to plan and complete, as an independent traveler, the mainly cross land route from Sydney to London. This journey took me through 15 countries where I gained many diverse experiences, from living in a Yurt and working on a farm in Mongolia to climbing the Tien-Shan Mountains in Kazakhstan.

NokiaService Manager

Jul. 2014 - Aug. 2015Sydney, AustraliaResponsible for overall governance of the Incident Management, Customer Problem and Joint Venture (Optus) Services portfolios for the Vodafone Network. Accountable for OLA’s, SLA’s and third party supplier agreements, ensuring all are in alignment with each other and respective delivery units are capable to provide service within contracted timeframes. Ensure the continued provision of delivered services by delivery units and 3rd parties, to agreed quality and standards.

EricssonService Delivery Manager

Jan. 2008 - Dec. 2013Sydney, Australia• Service Delivery Manager for a range of fixed and mobile service providers across Australia (including Vodafone, iiNet and Hutchison ‘3’), managing the associated service and vendor relationships. • Financial and vendor management of the contracts between the customer and Ericsson across all network and operational aspects of the service delivery. • Operational acceptance and project management of service and software lifecycle management contract elements associated with the Vodafone, iiNet and Hutchison ‘3’ networks. • Critical incident management, managing customer updates throughout the restoration process, developing and finally presenting incident reports often at customer board level.

EricssonTechnical Support Manager

Jan. 2006 - Dec. 2008Sydney Area, Australia• Managing a team of seven experienced multi-disciplinary engineers delivering fixed data and cloud service network support and service restoration functions. • Critical event management, supporting service restoration activities following system or solution outages. • Development and presentation of training events, process documentation development and refinement. • Software lifecycle management including project planning and delivery of remote updates and upgrades.

EricssonSenior Network Support Engineer

Jan. 2004 - Dec. 2006Sydney Area, Australia• Fault diagnosis and resolution for a number of fixed and mobile data network customers. • Vendor liaison addressing both faults and operational issues as they arose. • Alarm monitoring and interpretation, resource allocation and support.

EricssonNetwork Engineer ‘3’ Network Operations Centre

Jan. 2004 - Dec. 2004Sydney Area, AustraliaFault management and resource coordination, technical and management escalation. Network technologies supported: 3G core & access networks, 2G CDMA, 2G & 3G Content & Messaging platforms, Business Support Systems TCP/IP networks and the Corporate IT network.

SingTelNetwork Provisioning Support, Optus / SingTel, International Provisioning, NSW

Jan. 2003 - Dec. 2003Sydney Area, AustraliaProvisioning for international Frame Relay, VPN, ATM and leased line services.

NSW Department of Education and CommunitiesNetwork Roll Out

Jan. 2003 - Dec. 2003Sydney Area, AustraliaConfiguration of network assets for NSW schools

Housing NSWIT roll out

Jan. 2002 - Dec. 2003Sydney Area, AustraliaRoll out of new office IT systems

EquantField Support Engineer

Jan. 2001 - Dec. 2001London, United KingdomProviding support on customer premises for large corporate data networks.

ABCConsultant

Jan. 2000 - Dec. 2001London, United KingdomProviding consulting services on Telco networks and Telco recruitment.

InfonetNetwork Support Engineer

Jan. 2000 - Dec. 2000London, United KingdomManagement of Data network centre and on site support for large customers in Central London. supporting IP, X.25 Frame Relay and ATM networks.

Global OneConsultant

Jan. 1999 - Dec. 2000London, United KingdomDrive key projects for legacy network optimisation and standardisation of local and global operational procedures. Reporting to the senior management team.

Newbridge NetworksNetwork Engineer

Jan. 1999 - Dec. 1999Saudi ArabiaSurvey, planning and installation for a countrywide network rollout of Newbridge backbone and access switches for Y2K compliance of the Saudi Telecom data network.

Cable & Wireless CommunicationsNetwork Engineer

Jan. 1999 - Dec. 1999London, United KingdomNetwork support for IBM /SNA and Cisco IP Networks, managing 1000+ global sites. I directed in 1st level fault progression, liaising with 3rd party providers & 2nd level team for persistent network issues.

Global OneSenior Network Engineer

Jan. 1997 - Dec. 1999London, United KingdomAug 98 - June 99 Team Leader Managing the GNMC 24/7-shift team of 8 engineers, supporting Managed Services Customers across Europe. Liaising with the senior management team for critical issues. Aug 97 - Aug 98 - Network Engineer Providing network support for Managed Service (Cisco/IP) networks.

British ArmySystem Engineer

Jan. 1989 - Dec. 1997United KingdomSupport of national mobile networks in both UK and Germany, leading teams in the management of static and mobile network operations centres across the globe. Service support, fault analysis and resolution across multiple technologies including Satellite, x.25 / IP / ITDM and FDDI), liaising with vendors such as Cisco, 3com, bay networks and Ascom.

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