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Work Background
NetsuritAccount Executive
Apr. 2022City of Johannesburg, Gauteng, South AfricaEnsure seamless operations in line with SLAs & client requirements.
Ensure a complete understanding of the contract & clients requirements, translating these requirements into operational service delivery.
Meet with teams regularly to discuss day-to-day operations & identify opportunities for improvement & sales.
Source & interface with vendors as needed to provide services to clients.
Engage with clients in monthly service review meetings & assist in driving escalations and crisis management
Foster strong relationships with decision-makers and key contacts.
Act as a Single Point of Contact for clients by liaising with service providers & teams on behalf of clients.
Build & manage client relationships with all key stakeholders to ensure a strong partnership.
Create opportunities to build stronger relationships with stakeholders Identify opportunities for upselling and cross-selling to existing clients.
Review existing clients products and requirements to locate opportunities for new or additional services or products.
Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.
Perform weekly sales forecast updates on the CRM system.
Stay updated with the latest technologies and drive client technology roadmaps.
Complete relevant training and understand client environments.
Set up client workshops to discuss new opportunities and drive client technology roadmaps.
Inform clients on warranty status of equipment where relevant.
Manage SLAs, renew contracts, and ensure profitability.
Drive SLA renewals and create costing for new proposed SLAs.
Review and amend contracts as needed, understanding client agreements and managing IT spend.
Develop and implement strategic plans to enhance service delivery and client satisfaction.
Create client roadmaps and meet with clients to discuss opportunities for improved service delivery or products.
Review clients strategic business plans to assess needs and plan optimal services.
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Syrex (Pty) LtdAccount Manager
Mar. 2016 - Sep. 2018Bryanston
Telesa Comms (Pty) LtdAccount Manager
Jul. 2014 - Mar. 2016Edenvale
Vox TelecomSenior Project Coordinator
Sep. 2008 - Jun. 2011Sandton
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